Mid-Level IT Support Specialist – Workplace Infrastructure & Collaboration

Ignite IT excellence — revolutionize workplace support with innovative infrastructure solutions!

Lisbon-based opportunity with hybrid work model.

As a Senior IT Support Specialist, you will be working for our client, a global leader in workplace infrastructure and collaboration technology. You will play a pivotal role in maintaining seamless IT operations, enhancing user experience, and driving technological excellence across enterprise environments. This is your chance to contribute to cutting-edge IT support initiatives in a dynamic, fast-paced setting.

Your main responsibilities:

• Diagnose and resolve complex hardware, software, OS, and network incidents reported by users across Porto and Lisbon, ensuring minimal business impact.
• Manage full hardware/software lifecycle, including enterprise endpoints (Windows/macOS) and peripheral integrations.
• Provide dedicated support for meeting rooms and collaboration technology setups, focusing on Cisco and Microsoft TEAMS environments.
• Identify operational bottlenecks and automate repetitive tasks using PowerShell or other scripting tools to streamline support processes.
• Oversee workstation provisioning, inventory audits, and secure decommissioning protocols, adhering to corporate policies and data protection standards.
• Guide, train, and support junior support engineers, fostering a culture of knowledge sharing and structured troubleshooting.
• Collaborate cross-functionally with Infrastructure, Security, and SysAdmin teams during incident investigations, system rollouts, and infrastructure upgrades.

You're ideal for this role if you have:

• 4+ years of hands-on experience in IT User Support, Service Desk, or Workplace Infrastructure management.
• Advanced proficiency in Windows OS environments, Active Directory, and Microsoft 365.
• Working knowledge of macOS (basic configuration and troubleshooting).
• Practical experience with SCCM and Mobile Device Management (MDM) solutions.
• Solid scripting skills, especially PowerShell, for automation and system management.
• Deep understanding of PC hardware, network protocols (TCP/IP, DNS, DHCP, VPNs), and collaboration room setups (Cisco, TEAMS).
• Knowledge of ITIL frameworks and SLA-driven service delivery.

It is a strong plus if you have:

• Fluency in French.
• Certifications in related fields (ITIL, Microsoft, Cisco) are advantageous.

Language required for the role:

• Fluent English (B2 minimum).
• Portuguese language skills are highly desirable.

Eligibility to work in Europe:
Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.