Application Support Engineer – IT Operations

Empower seamless IT operations — drive innovative solutions that ensure business continuity!

Lisbon-based opportunity with hybrid work model.

As an Application Support Engineer in IT Operations, you will be working for our client, a global leader in IT services. You will play a vital role in maintaining and enhancing operational efficiency by providing expert support and ensuring the stability of critical applications. Join us to be part of a transformative journey where technology fuels enterprise success and growth.

Your main responsibilities:

• Provide expert support for business-critical applications, ensuring smooth operation and swift issue resolution.
• Monitor system performance and troubleshoot technical problems proactively to minimize downtime.
• Collaborate with cross-functional teams to implement improvements and deploy updates effectively.
• Document incidents, resolutions, and procedures to optimize knowledge sharing.
• Contribute to the continuous improvement of support processes and tools.
• Assist in incident management and root cause analysis to prevent recurring issues.
• Support infrastructure changes and upgrades in alignment with operational standards.
• Communicate effectively with stakeholders in English and French, translating technical language into understandable insights.

You're ideal for this role if you have:

• Minimum 2 years of experience in application support or IT operations.
• Strong knowledge of application monitoring, troubleshooting, and incident management.
• Hands-on experience with ITSM tools and understanding of cloud and infrastructure environments.
• Excellent communication skills in English; proficiency in French is essential.
• Ability to work in a dynamic, fast-paced environment with minimal supervision.

It is a strong plus if you have:

• Relevant certifications such as ITIL or other industry-standard credentials.
• Experience with scripting or automation tools.
• Familiarity with database management and network concepts.

Language required for the role: English (Communicative), French (Proficient).

Eligibility to work in Europe: Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.