Mid-Level Banking Application Support Specialist – Retail & Data Systems

Ignite banking innovation — empower retail and data systems to drive smarter financial services!

Porto-based opportunity with hybrid work model.

As a Mid-Level IT Support Application Analyst, you will be working for our client, a leading banking group. Join the Distribution and Data platform team to support retail banking applications and enhance operational excellence. Your expertise will contribute to maintaining robust banking systems, optimizing incident management, and delivering seamless customer experiences—fueling the future of financial technology and career growth.

Your main responsibilities:

• Provide Level 2 application support for banking systems and related business processes.
• Investigate escalated incidents, analyze application logs, and identify potential causes.
• Resolve incidents independently or coordinate with technical teams for resolution.
• Record, qualify, prioritize, and track incidents using ServiceNow and Jira.
• Support investigations and operational follow-up with Theia and relevant tools.
• Communicate clearly with business users and IT teams for effective issue resolution.
• Maintain accurate incident records, support documentation, and knowledge articles in Confluence.
• Identify recurring issues and contribute to continuous service improvement initiatives.
• Support the use of approved AI tools in alignment with internal policies and data protection standards.

You're ideal for this role if you have:

• 5+ years of experience in L2 application support, IT operations, or a related analyst function.
• Strong functional knowledge of retail banking, including B2B and B2C activities.
• Ability to analyze logs and troubleshoot application incidents effectively.
• Experience with ServiceNow, Jira, and Confluence; familiarity with Theia is a plus.
• Fluency in French (C1 level) and good command of English (spoken and written).

It is a strong plus if you have:

• Knowledge or certification in ITIL.
• Previous experience supporting banking applications in a production environment.

Language required for the role:

• Fluent in English and French.

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.