{"id":2911,"date":"2025-08-04T21:19:23","date_gmt":"2025-08-04T21:19:23","guid":{"rendered":"https:\/\/itdsportugal.com\/?post_type=case-study&#038;p=2911"},"modified":"2025-09-09T11:16:11","modified_gmt":"2025-09-09T11:16:11","slug":"providing-ifs-application-support-to-energy-leader-in-finland","status":"publish","type":"case-study","link":"https:\/\/itdsportugal.com\/en\/case-studies\/providing-ifs-application-support-to-energy-leader-in-finland\/","title":{"rendered":"Providing IFS Application Support to Energy Leader in Finland"},"content":{"rendered":"<div class=\"py-40 xl:py-60 bg-background-primary layout-case-study-content\">\n  <div class=\"container\">\n    <div\n  class=\"grid gap-x-40 gap-y-100 xl:gap-x-50 2xl:gap-x-150 xl:grid-cols-[1fr_420px] editor-grid\"\n>\n  <main>\n    <div class=\"mx-auto max-w-[990px]\">\n        <div class=\"grid grid-cols-1 gap-y-50 w-full editor-grid\">\n          \n<div  class=\"cms text-title-18 light:text-text-primary\">\n  <p><span style=\"font-weight: 400;\">A top Nordic provider of critical infrastructure services turned to ITDS to optimise its use of the IFS application (versions 7.5 and 9). The goal: streamline system performance, ensure uninterrupted business operations, and provide responsive technical support across the organisation. With the platform supporting essential business processes, a seamless support structure was crucial to daily operations.<\/span><\/p>\n\n<\/div>\n\n\n<div  class=\"cms text-title-18 light:text-text-primary\">\n  <h3><b>Challenges<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>New System Familiarisation:<\/b><span style=\"font-weight: 400;\"> Supporting users transitioning to IFS while maintaining business continuity.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Expanding Project Scope:<\/b><span style=\"font-weight: 400;\"> Scaling support capabilities as the project&#8217;s scope and complexity increased.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Efficient Ticket Management:<\/b><span style=\"font-weight: 400;\"> Reducing resolution times and improving support workflows for incoming technical queries.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><b>Solution<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">ITDS deployed three dedicated IFS specialists to provide hands-on support and drive technical and operational improvements. Key focus areas included:<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>User-Centric Support:<\/b><span style=\"font-weight: 400;\"> Offering direct assistance to end users experiencing issues with IFS 7.5 and 9, ensuring smooth execution of business processes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Knowledge Transfer:<\/b><span style=\"font-weight: 400;\"> Participating in continuous learning and leveraging the expertise of senior team members to build deep system understanding.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Team Collaboration:<\/b><span style=\"font-weight: 400;\"> Implementing daily syncs to review and troubleshoot complex tickets, promoting a strong learning culture and fast resolution.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Smart Use of Tools:<\/b><span style=\"font-weight: 400;\"> Supporting operations using key platforms such as Excel, LENS, Symbrio, Pagero, and both IFS versions, streamlining system interactions and data flow.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Business Impact<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improved Workflow Efficiency:<\/b><span style=\"font-weight: 400;\"> Transitioning responsibility for ticket handling from second to first line enabled better prioritisation and allowed technical teams to focus on more complex tasks.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><b>Strengthened Technical Capability:<\/b><span style=\"font-weight: 400;\"> Ongoing collaboration and training led to a notable increase in the team&#8217;s ability to resolve technical issues independently.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Business Continuity Ensured:<\/b><span style=\"font-weight: 400;\"> With a reliable support structure in place, the client\u2019s business operations continued seamlessly, minimising downtime and disruptions.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><b>Why ITDS?<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>IFS Application Expertise:<\/b><span style=\"font-weight: 400;\"> Deep functional and technical knowledge allowed us to quickly add value to the client\u2019s operations.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Agile Response to Scope Expansion:<\/b><span style=\"font-weight: 400;\"> Our team adapted swiftly to increased demands while maintaining quality and efficiency.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Trusted Support Partner:<\/b><span style=\"font-weight: 400;\"> ITDS fostered a collaborative, well-trained team with a clear focus on responsiveness, ownership, and continuous improvement.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This project highlights ITDS\u2019s ability to deliver expert application support, optimise system performance, and build internal capacity, all while ensuring uninterrupted operations in complex infrastructure environments.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Interested in Our Services?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">To get in touch with us, please send an email to info@itdsportugal.com<\/span><span style=\"font-weight: 400;\">\u00a0and experience fast and efficient project team building for your business needs.<\/span><\/p>\n\n<\/div>\n\n\n        <\/div>\n      <\/div>\n  <\/main>\n            <aside>\n        <h2 class=\"text-title-30 mb-40\">Other Case Studies<\/h2>\n          <div class=\"grid md:grid-cols-2 xl:grid-cols-1 gap-30 xl:gap-50\">\n                                        <a href=\"https:\/\/itdsportugal.com\/en\/case-studies\/enhancing-efficiency-of-the-worlds-leading-carbon-removal-platform-with-data-automation\/\"\n  class=\"group block hover:cursor-pointer\"\n>\n      <div class=\"relative mb-30 rounded-12 overflow-hidden\">\n      <img decoding=\"async\" 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