{"id":6535,"date":"2026-05-07T09:41:32","date_gmt":"2026-05-07T09:41:32","guid":{"rendered":"https:\/\/itdsportugal.com\/it-jobs\/mid-level-to-senior-business-support-specialist-banking-applications\/"},"modified":"2026-07-08T09:57:53","modified_gmt":"2026-07-08T09:57:53","slug":"mid-level-to-senior-business-support-specialist-banking-applications","status":"publish","type":"matador-job-listings","link":"https:\/\/itdsportugal.com\/en\/it-jobs\/mid-level-to-senior-business-support-specialist-banking-applications\/","title":{"rendered":"Mid-Level to Senior Business Support Specialist \u2013 Banking Applications"},"content":{"rendered":"<p><strong>Unleash your expertise in banking technology \u2014 empower vital financial systems from anywhere!<\/strong><\/p> <p>Portugal-based opportunity with remote work model.<\/p> <p>As a <strong>Mid-Level to Senior Business Support Specialist \u2013 Banking Applications<\/strong>, you will be working for our client, a leading player in the financial services industry. You will be instrumental in supporting and maintaining core banking applications, ensuring operational excellence, and driving continuous improvement. Join a team where innovation meets stability, and grow your career at the forefront of banking technology.<\/p> <p><strong>Your main responsibilities:<\/strong><\/p> <ul> <li>Act as the primary contact for business users reporting issues on critical banking applications, delivering prompt L1 and L2 support.<\/li> <li>Analyze application logs, review source code, and collaborate with end users to diagnose and resolve incidents efficiently.<\/li> <li>Monitor application performance and availability, managing incidents according to agreed SLAs.<\/li> <li>Communicate effectively with both business stakeholders and technical teams to coordinate incident resolution and provide updates.<\/li> <li>Document incidents, resolutions, and workarounds thoroughly to maintain a comprehensive knowledge base.<\/li> <li>Identify recurring issues and escalate to prevent future disruptions proactively.<\/li> <li>Support testing and deployment activities for application updates and patches within the change management process.<\/li> <\/ul> <p><strong>You&#8217;re ideal for this role if you have:<\/strong><\/p> <ul> <li>At least 3 years of experience in L1\/L2 application support, preferably within financial services or a regulated environment.<\/li> <li>Proven troubleshooting skills, with the ability to diagnose complex issues under pressure.<\/li> <li>Strong proficiency in SQL and a foundational understanding of object-oriented programming.<\/li> <li>Degree in Computer Science, Information Systems, Finance, or a related field.<\/li> <li>Fluency in English at a B2 level or above.<\/li> <\/ul> <p><strong>It is a strong plus if you have:<\/strong><\/p> <ul> <li>Familiarity with core banking concepts such as payments, settlements, trade finance, or risk management.<\/li> <li>Knowledge of ITIL practices, including incident, problem, and change management.<\/li> <li>Experience with ticketing tools like ServiceNow or Jira Service Management.<\/li> <li>Exposure to monitoring tools such as Splunk or Dynatrace, or scripting skills for automation.<\/li> <\/ul> <p><strong>Language Required for the role:<\/strong><\/p> <ul> <li>Fluent English<\/li> <\/ul> <p><strong>Eligibility for the role:<\/strong><\/p> <ul> <li>Only candidates with an existing legal right to work in the European Union will be considered for this role.<\/li> <\/ul> <p>#MAKEYourCareerBETTER<\/p> <p>Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.<\/p> <nav class=\"matador-job-navigation\"> <ul> <li> <a href=\"https:\/\/itdsportugal.com\/en\/?wpid=6535&#038;bhid=9157\" rel=\"button\" class=\"matador-button\" title=\"Apply Now\">Apply Now<\/a> <\/li> <li> <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/mid-level-to-senior-business-support-specialist-banking-applications\/\" rel=\"button\" class=\"matador-button matador-button-secondary\" title=\"More Info\">More Info<\/a> <\/li> <\/ul> <\/nav> ","protected":false},"excerpt":{"rendered":"<p>Unleash your expertise in banking technology \u2014 empower vital financial systems from anywhere! Portugal-based opportunity with remote work model. As a Mid-Level to Senior Business Support Specialist \u2013 Banking Applications, you will be working for our client, a leading player in the financial services industry. You will be instrumental in supporting and maintaining core banking &hellip; <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/mid-level-to-senior-business-support-specialist-banking-applications\/\">Continued<\/a><\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"_matador_source_id":"9157"},"matador-categories":[],"matador-locations":[],"matador-types":[14],"matador-remote-job-possible":[289],"matador-published-category":[],"matador-skills":[209,300,214],"matador-seniority":[1533,123],"matador-position":[124,345],"matador-technology":[787,2340,786,2608,819,656],"matador-contract-type":[343,363,369],"matador-priority":[1707],"matador-language":[127],"matador-place":[370],"matador-visibility":[657],"matador-choose-website-to-publis":[400],"class_list":["post-6535","matador-job-listings","type-matador-job-listings","status-publish","hentry","matador-types-contract","matador-remote-job-possible-remote","matador-skills-business-analyst","matador-skills-data-analyst","matador-skills-support-l1","matador-seniority-mid-level","matador-seniority-senior","matador-position-banking","matador-position-finance","matador-technology-dynatrace","matador-technology-jira-service-management","matador-technology-servicenow","matador-technology-source-code","matador-technology-splunk","matador-technology-sql","matador-contract-type-b2b","matador-contract-type-employment-contract","matador-contract-type-permanent-contract","matador-priority-4-requalify","matador-language-english","matador-place-portugal","matador-visibility-online","matador-choose-website-to-publis-portugal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mid-Level to Senior Business Support Specialist \u2013 Banking Applications - ITDS PORTUGAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/mid-level-to-senior-business-support-specialist-banking-applications\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mid-Level to Senior Business Support Specialist \u2013 Banking Applications - ITDS PORTUGAL\" \/>\n<meta property=\"og:description\" content=\"Unleash your expertise in banking technology \u2014 empower vital financial systems from anywhere! Portugal-based opportunity with remote work model. As a Mid-Level to Senior Business Support Specialist \u2013 Banking Applications, you will be working for our client, a leading player in the financial services industry. 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