{"id":6693,"date":"2026-05-08T20:25:58","date_gmt":"2026-05-08T20:25:58","guid":{"rendered":"https:\/\/itdsportugal.com\/it-jobs\/senior-application-support-engineer-critical-systems\/"},"modified":"2026-07-08T08:38:15","modified_gmt":"2026-07-08T08:38:15","slug":"senior-application-support-engineer-critical-systems","status":"publish","type":"matador-job-listings","link":"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-application-support-engineer-critical-systems\/","title":{"rendered":"Senior Application Support Engineer \u2013 Critical Systems"},"content":{"rendered":"<p><strong>Empower critical systems \u2014 drive stability and resilience in high-stakes production environments!<\/strong><\/p> <p>Lisbon-based opportunity with a hybrid work model (up to 2 days remote per week).<\/p> <p>As a <strong>Senior Application Support Engineer<\/strong>, you will be working for our client, a leading player in the industry focused on maintaining and enhancing critical production systems. Join a team committed to excellence, ensuring seamless operations and innovative solutions.<\/p> <p><strong>Your main responsibilities:<\/strong><\/p> <ul> <li>Provide solid application support in a critical production environment, ensuring system availability and performance.<\/li> <li>Analyze logs, troubleshoot incidents, and track issues across distributed systems using structured approaches.<\/li> <li>Perform maintenance, updates, and incident resolution following ITIL best practices (Incident, Problem, Change management).<\/li> <li>Collaborate with development teams to understand application architecture and support requirements.<\/li> <li>Utilize CI\/CD tools such as Jenkins and GitLab for deployment and automation processes.<\/li> <li>Monitor system health with various tools, including job schedulers and monitoring platforms.<\/li> <li>Apply basic scripting in PowerShell, Shell, or Python to automate routine tasks and improve support workflows.<\/li> <li>Assist in implementing stability improvements and preventive measures for production systems.<\/li> <\/ul> <p><strong>You&#8217;re ideal for this role if you have:<\/strong><\/p> <ul> <li>At least <strong>4 years of experience<\/strong> in application support, operations, or a similar role.<\/li> <li>Solid experience with <strong>application support, RUN, and MCO<\/strong> in critical environments.<\/li> <li>Proficiency in <strong>.NET \/ C# development<\/strong>, MS SQL Server, and familiarity with Dynamics 365 is a bonus.<\/li> <li>Good understanding of web applications, APIs, relational databases, and monitoring tools.<\/li> <li>Ability to analyze logs, troubleshoot incidents, and perform structured problem-solving.<\/li> <li>Knowledge of <strong>CI\/CD tools<\/strong> such as Jenkins and GitLab.<\/li> <li>Well-versed in <strong>ITIL processes<\/strong> (Incident, Problem, Change).<\/li> <li>Experience working in <strong>Windows \/ Unix \/ Linux environments<\/strong> with basic scripting skills.<\/li> <\/ul> <p><strong>It is a strong plus if you have:<\/strong><\/p> <ul> <li>Experience with <strong>PowerShell, Shell scripting, or Python<\/strong>.<\/li> <li>Certifications or additional expertise related to IT service management or automation.<\/li> <\/ul> <p><strong>Language Required for the role:<\/strong><\/p> <ul> <li>Good command of <strong>English<\/strong> \u2014 both spoken and written.<\/li> <\/ul> <p><strong>Eligibility to work in Europe:<\/strong><\/p> <ul> <li>Only candidates with an existing legal right to work in the European Union will be considered for this role.<\/li> <\/ul> <p><strong>#MAKEYourCareerBETTER<\/strong><\/p> <p>Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.<\/p> <nav class=\"matador-job-navigation\"> <ul> <li> <a href=\"https:\/\/itdsportugal.com\/en\/?wpid=6693&#038;bhid=9184\" rel=\"button\" class=\"matador-button\" title=\"Apply Now\">Apply Now<\/a> <\/li> <li> <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-application-support-engineer-critical-systems\/\" rel=\"button\" class=\"matador-button matador-button-secondary\" title=\"More Info\">More Info<\/a> <\/li> <\/ul> <\/nav> ","protected":false},"excerpt":{"rendered":"<p>Empower critical systems \u2014 drive stability and resilience in high-stakes production environments! Lisbon-based opportunity with a hybrid work model (up to 2 days remote per week). As a Senior Application Support Engineer, you will be working for our client, a leading player in the industry focused on maintaining and enhancing critical production systems. Join a &hellip; <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-application-support-engineer-critical-systems\/\">Continued<\/a><\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"_matador_source_id":"9184"},"matador-categories":[],"matador-locations":[],"matador-types":[14],"matador-remote-job-possible":[289],"matador-published-category":[],"matador-skills":[218],"matador-seniority":[123],"matador-position":[],"matador-technology":[782,664,1839,742,673,1048,665,666,696],"matador-contract-type":[343,369],"matador-priority":[1719],"matador-language":[127],"matador-place":[372],"matador-visibility":[657],"matador-choose-website-to-publis":[400],"class_list":["post-6693","matador-job-listings","type-matador-job-listings","status-publish","hentry","matador-types-contract","matador-remote-job-possible-remote","matador-skills-support-l3-dev","matador-seniority-senior","matador-technology-net","matador-technology-c","matador-technology-dynamics-365","matador-technology-gitlab","matador-technology-jenkins","matador-technology-ms-sql-server","matador-technology-powershell","matador-technology-python","matador-technology-shell","matador-contract-type-b2b","matador-contract-type-permanent-contract","matador-priority-5-paused","matador-language-english","matador-place-lisbon","matador-visibility-online","matador-choose-website-to-publis-portugal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Senior Application Support Engineer \u2013 Critical Systems - ITDS PORTUGAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-application-support-engineer-critical-systems\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Senior Application Support Engineer \u2013 Critical Systems - ITDS PORTUGAL\" \/>\n<meta property=\"og:description\" content=\"Empower critical systems \u2014 drive stability and resilience in high-stakes production environments! 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