{"id":7006,"date":"2026-06-16T08:05:03","date_gmt":"2026-06-16T08:05:03","guid":{"rendered":"https:\/\/itdsportugal.com\/it-jobs\/mid-level-senior-application-support-engineer-banking-24-7-operationskey-technologies-java-spring-boot-rest-soap-rabbitmq-activemq-sftp-kongcloud-platforms-aws-ek\/"},"modified":"2026-08-02T21:27:24","modified_gmt":"2026-08-02T21:27:24","slug":"senior-it-operations-support","status":"publish","type":"matador-job-listings","link":"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-it-operations-support\/","title":{"rendered":"Senior IT Operations Support"},"content":{"rendered":"<p><span><strong>Keep business-critical systems always on \u2014 engineer resilience, not downtime.<\/strong><br \/> <strong>Portugal-based role with remote work model (up to 5 remote days\/week).<\/strong><\/span><\/p> <p><span>As a <strong>Senior Application Support<\/strong>, you will be working for our client in the banking\/financial services domain, supporting highly available, business-critical applications and the underlying integration landscape. You&#8217;ll help ensure stable operations, fast recovery, and measurable service reliability by combining strong ITIL practices with solid monitoring and observability.<\/span><\/p> <p><span><strong>Your main responsibilities:<\/strong><\/span><\/p> <ul> <li><span>Support operations and coordinate major incidents to restore services quickly.<\/span><\/li> <li><span>Execute and improve ITIL processes, with a focus on incident, problem, change and event management.<\/span><\/li> <li><span>Monitor the health and resilience of business-critical applications and their underlying infrastructure.<\/span><\/li> <li><span>Operate and troubleshoot enterprise Linux\/Unix and Windows Server environments.<\/span><\/li> <li><span>Ensure monitoring and observability across infrastructure and applications, including centralized logging and alerting.<\/span><\/li> <li><span>Define and tune KPIs, alert rules and dashboards.<\/span><\/li> <\/ul> <p><span><strong>You&#8217;re ideal for this role if you have:<\/strong><\/span><\/p> <ul> <li><span>Several years of IT operations experience in a regulated industry, ideally banking or financial services.<\/span><\/li> <li><span>Proven experience supporting business-critical, highly available applications and infrastructure.<\/span><\/li> <li><span>Hands-on experience operating and troubleshooting enterprise Linux\/Unix and Windows Server environments.<\/span><\/li> <li><span>Strong knowledge of ITIL processes (incident, problem, change, event).<\/span><\/li> <li><span>Experience with shift-based support models.<\/span><\/li> <li><span>Experience with monitoring &amp; observability and centralized logging.<\/span><\/li> <li><span>Scripting skills for operational automation and troubleshooting (e.g. Bash\/Shell, PowerShell or Python).<\/span><\/li> <li><span>Practical experience with ITSM\/ticketing tools (e.g. ServiceNow, Jira or comparable).<\/span><\/li> <li><span>Good understanding of typical banking IT landscapes and their availability requirements.<\/span><\/li> <\/ul> <p><span><strong>Language Required for the role :<\/strong><\/span><\/p> <ul> <li> <p><span><strong>Fluent English<\/strong><\/span><\/p> <\/li> <\/ul> <p><span><strong>Eligibility for the role :<\/strong><\/span><\/p> <ul> <li> <p><span>Only candidates with an existing <strong>legal right to work in the European Union<\/strong> will be considered for this role.<\/span><\/p> <\/li> <\/ul> <p><span><strong>#MAKEYourCareerBETTER<\/strong><\/span><\/p> <ul> <li> <p><span>Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.<\/span><\/p> <\/li> <\/ul> <nav class=\"matador-job-navigation\"> <ul> <li> <a href=\"https:\/\/itdsportugal.com\/en\/?wpid=7006&#038;bhid=9422\" rel=\"button\" class=\"matador-button\" title=\"Apply Now\">Apply Now<\/a> <\/li> <li> <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-it-operations-support\/\" rel=\"button\" class=\"matador-button matador-button-secondary\" title=\"More Info\">More Info<\/a> <\/li> <\/ul> <\/nav> ","protected":false},"excerpt":{"rendered":"<p>Keep business-critical systems always on \u2014 engineer resilience, not downtime. Portugal-based role with remote work model (up to 5 remote days\/week). As a Senior Application Support, you will be working for our client in the banking\/financial services domain, supporting highly available, business-critical applications and the underlying integration landscape. You&#8217;ll help ensure stable operations, fast recovery, &hellip; <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-it-operations-support\/\">Continued<\/a><\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"_matador_source_id":"9422"},"matador-categories":[],"matador-locations":[],"matador-types":[14],"matador-remote-job-possible":[289],"matador-published-category":[],"matador-skills":[214],"matador-seniority":[1533,123],"matador-position":[124],"matador-technology":[],"matador-contract-type":[343,369],"matador-priority":[1719],"matador-language":[127],"matador-place":[370],"matador-visibility":[657],"matador-choose-website-to-publis":[400],"class_list":["post-7006","matador-job-listings","type-matador-job-listings","status-publish","hentry","matador-types-contract","matador-remote-job-possible-remote","matador-skills-support-l1","matador-seniority-mid-level","matador-seniority-senior","matador-position-banking","matador-contract-type-b2b","matador-contract-type-permanent-contract","matador-priority-5-paused","matador-language-english","matador-place-portugal","matador-visibility-online","matador-choose-website-to-publis-portugal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Senior IT Operations Support - ITDS PORTUGAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-it-operations-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Senior IT Operations Support - ITDS PORTUGAL\" \/>\n<meta property=\"og:description\" content=\"Keep business-critical systems always on \u2014 engineer resilience, not downtime. Portugal-based role with remote work model (up to 5 remote days\/week). As a Senior Application Support, you will be working for our client in the banking\/financial services domain, supporting highly available, business-critical applications and the underlying integration landscape. 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