{"id":7031,"date":"2026-06-18T09:16:45","date_gmt":"2026-06-18T09:16:45","guid":{"rendered":"https:\/\/itdsportugal.com\/it-jobs\/iam-senior-technical-support-identity-access-management-iam\/"},"modified":"2026-07-08T14:38:04","modified_gmt":"2026-07-08T14:38:04","slug":"iam-senior-technical-support-identity-access-management-iam","status":"publish","type":"matador-job-listings","link":"https:\/\/itdsportugal.com\/en\/it-jobs\/iam-senior-technical-support-identity-access-management-iam\/","title":{"rendered":"IAM Senior Technical Support \u2013 Identity Access Management (IAM)"},"content":{"rendered":"<p><strong>Secure access that keeps digital banking moving\u2014own Identity &amp; Access Management with confidence and speed.<\/strong><br \/> <strong>Lisbon-based opportunity with hybrid work model<\/strong><\/p> <p>As a <strong>IAM Senior Technical Support \u2013 Identity Access Management (IAM)<\/strong>, you will be working for our client to support secure user and e-banking access. You will help manage accounts, access rights, and roles in line with defined policies and procedures\u2014ensuring timely processing, compliance, and high-quality support for internal and client needs.<\/p> <p><strong>Your main responsibilities:<\/strong><\/p> <ul> <li> <p>Manage user and e-banking accounts, access rights, and roles in accordance with defined policies and procedures.<\/p> <\/li> <li> <p>Support provisioning and deprovisioning of access to systems, applications, and resources.<\/p> <\/li> <li> <p>Perform regular reviews of user access to ensure compliance with security standards.<\/p> <\/li> <li> <p>Resolve basic IAM issues and inquiries in a timely manner, coordinating with the IAM team and stakeholders as needed.<\/p> <\/li> <li> <p>Ensure access-right requests are processed correctly and within contractual deadlines.<\/p> <\/li> <li> <p>Handle password resets and respond professionally to client calls, answering questions efficiently.<\/p> <\/li> <li> <p>Ensure weekend\/holiday standby when required.<\/p> <\/li> <\/ul> <p><strong>You&#8217;re ideal for this role if you have:<\/strong><\/p> <ul> <li> <p>At least <strong>4 years<\/strong> of experience in similar IAM \/ access management support roles.<\/p> <\/li> <li> <p>Proficiency with <strong>Microsoft Office<\/strong> tools.<\/p> <\/li> <li> <p>Solid experience with <strong>Active Directory<\/strong>.<\/p> <\/li> <li> <p>Experience with <strong>RSA and HID Platforms<\/strong> (including MFA).<\/p> <\/li> <li> <p>Working knowledge of <strong>Azure Entra-ID<\/strong> and <strong>O365<\/strong>.<\/p> <\/li> <li> <p>A methodical, rigorous approach with the ability to perform repetitive tasks accurately.<\/p> <\/li> <li> <p>Strong sense of contact, listening skills, and team spirit for client-facing support.<\/p> <\/li> <li> <p>Ability to manage priorities, handle pressure, and support coordination across teams.<\/p> <\/li> <\/ul> <p><strong>It is a strong plus if you have:<\/strong> <em>(optional)<\/em><\/p> <ul> <li> <p>No additional \u201cstrong plus\u201d items were specified.<\/p> <\/li> <\/ul> <p><strong>Language Required for the role :<\/strong><\/p> <ul> <li> <p><strong>English<\/strong> \u2013 Communicative (C1)<\/p> <\/li> <li> <p><strong>French<\/strong> \u2013 Communicative (C1)<\/p> <\/li> <\/ul> <p><strong>Eligibility for the role :<\/strong><\/p> <ul> <li> <p>Only candidates with an existing legal right to work in <strong>Europe<\/strong> will be considered for this role.<\/p> <\/li> <\/ul> <p><strong>#MAKEYourCareerBETTER <\/strong><\/p> <ul> <li> <p>Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.<\/p> <\/li> <\/ul> <nav class=\"matador-job-navigation\"> <ul> <li> <a href=\"https:\/\/itdsportugal.com\/en\/?wpid=7031&#038;bhid=9445\" rel=\"button\" class=\"matador-button\" title=\"Apply Now\">Apply Now<\/a> <\/li> <li> <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/iam-senior-technical-support-identity-access-management-iam\/\" rel=\"button\" class=\"matador-button matador-button-secondary\" title=\"More Info\">More Info<\/a> <\/li> <\/ul> <\/nav> ","protected":false},"excerpt":{"rendered":"<p>Secure access that keeps digital banking moving\u2014own Identity &amp; Access Management with confidence and speed. Lisbon-based opportunity with hybrid work model As a IAM Senior Technical Support \u2013 Identity Access Management (IAM), you will be working for our client to support secure user and e-banking access. You will help manage accounts, access rights, and roles &hellip; <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/iam-senior-technical-support-identity-access-management-iam\/\">Continued<\/a><\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"_matador_source_id":"9445"},"matador-categories":[],"matador-locations":[],"matador-types":[14],"matador-remote-job-possible":[287],"matador-published-category":[],"matador-skills":[214],"matador-seniority":[123],"matador-position":[],"matador-technology":[1045,2107,2106,1555,693,1427,1836,2105],"matador-contract-type":[343,369],"matador-priority":[1707],"matador-language":[127,128],"matador-place":[372],"matador-visibility":[657],"matador-choose-website-to-publis":[400],"class_list":["post-7031","matador-job-listings","type-matador-job-listings","status-publish","hentry","matador-types-contract","matador-remote-job-possible-hybrid","matador-skills-support-l1","matador-seniority-senior","matador-technology-active-directory","matador-technology-azure-entra-id","matador-technology-hid","matador-technology-mfa","matador-technology-microsoft-azure","matador-technology-microsoft-office","matador-technology-o365","matador-technology-rsa","matador-contract-type-b2b","matador-contract-type-permanent-contract","matador-priority-4-requalify","matador-language-english","matador-language-french","matador-place-lisbon","matador-visibility-online","matador-choose-website-to-publis-portugal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>IAM Senior Technical Support \u2013 Identity Access Management (IAM) - ITDS PORTUGAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/iam-senior-technical-support-identity-access-management-iam\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IAM Senior Technical Support \u2013 Identity Access Management (IAM) - ITDS PORTUGAL\" \/>\n<meta property=\"og:description\" content=\"Secure access that keeps digital banking moving\u2014own Identity &amp; Access Management with confidence and speed. Lisbon-based opportunity with hybrid work model As a IAM Senior Technical Support \u2013 Identity Access Management (IAM), you will be working for our client to support secure user and e-banking access. 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