{"id":7038,"date":"2026-06-18T10:31:44","date_gmt":"2026-06-18T10:31:44","guid":{"rendered":"https:\/\/itdsportugal.com\/it-jobs\/junior-salesforce-support-analyst-crm-platform-support\/"},"modified":"2026-07-08T08:39:18","modified_gmt":"2026-07-08T08:39:18","slug":"junior-salesforce-support-analyst-crm-support-user-assistance","status":"publish","type":"matador-job-listings","link":"https:\/\/itdsportugal.com\/en\/it-jobs\/junior-salesforce-support-analyst-crm-support-user-assistance\/","title":{"rendered":"Junior Salesforce Support Analyst \u2013 CRM Support &amp; User Assistance"},"content":{"rendered":"<p><strong>Hook \u2013 one bold sentence<\/strong><br \/> Unleash your potential in supporting cutting-edge Salesforce solutions that drive business transformation and user success.<\/p> <p><strong>Location &amp; Work Model<\/strong><br \/> Porto-based opportunity with hybrid work model (up to 3 remote days per week).<\/p> <p><strong>Introduction<\/strong><br \/> As a Junior Salesforce Support Analyst, you will be working for our client, a major player in financial services within the banking sector, supporting the Salesforce platform used across various business lines. You will help ensure the platform&#8217;s smooth operation, enhance user experience, and contribute to operational excellence as part of a dynamic team committed to innovation and excellence.<\/p> <p><strong>Your main responsibilities:<\/strong><\/p> <ul> <li>Provide timely and effective first-level support to end-users for all Salesforce-related inquiries via email, ticketing, and phone channels.<\/li> <li>Diagnose, troubleshoot, and resolve common Salesforce issues such as data discrepancies, access problems, and configuration errors.<\/li> <li>Escalate complex issues to senior team members when necessary, providing clear documentation and context.<\/li> <li>Assist with user management tasks, including creating, deactivating, and configuring user profiles and permission sets.<\/li> <li>Develop and deliver basic training materials to educate users on Salesforce functionalities and best practices.<\/li> <li>Support the creation and maintenance of Salesforce reports and dashboards to aid in key metric tracking.<\/li> <li>Collaborate closely with the support team to understand business needs and support platform enhancements to maximize user satisfaction and adoption.<\/li> <\/ul> <p><strong>You\u2019re ideal for this role if you have:<\/strong><\/p> <ul> <li>1-3 years of experience in Salesforce support or CRM support roles.<\/li> <li>Practical knowledge of Salesforce standard objects, Lightning Experience, and common troubleshooting techniques.<\/li> <li>Strong problem-solving skills with attention to detail.<\/li> <li>Excellent communication skills in English (fluent level).<\/li> <li>Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.<\/li> <li>A customer-focused mindset with commitment to service quality.<\/li> <\/ul> <p><strong>It is a strong plus if you have:<\/strong> (optional)<\/p> <ul> <li>Salesforce Certified Administrator (ADM 201) or Platform App Builder certification.<\/li> <li>Experience with Salesforce reporting, dashboards, and data loading tools like Data Loader.<\/li> <\/ul> <p><strong>Language Required for the role:<\/strong><br \/> Fluent English (spoken and written).<\/p> <p><strong>Eligibility to work in Europe:<\/strong><br \/> Only candidates with an existing legal right to work in the European Union will be considered for this role.<\/p> <p><strong>#MAKEYourCareerBETTER<\/strong><br \/> Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.<\/p> <nav class=\"matador-job-navigation\"> <ul> <li> <a href=\"https:\/\/itdsportugal.com\/en\/?wpid=7038&#038;bhid=9451\" rel=\"button\" class=\"matador-button\" title=\"Apply Now\">Apply Now<\/a> <\/li> <li> <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/junior-salesforce-support-analyst-crm-support-user-assistance\/\" rel=\"button\" class=\"matador-button matador-button-secondary\" title=\"More Info\">More Info<\/a> <\/li> <\/ul> <\/nav> ","protected":false},"excerpt":{"rendered":"<p>Hook \u2013 one bold sentence Unleash your potential in supporting cutting-edge Salesforce solutions that drive business transformation and user success. Location &amp; Work Model Porto-based opportunity with hybrid work model (up to 3 remote days per week). Introduction As a Junior Salesforce Support Analyst, you will be working for our client, a major player in &hellip; <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/junior-salesforce-support-analyst-crm-support-user-assistance\/\">Continued<\/a><\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"_matador_source_id":"9451"},"matador-categories":[],"matador-locations":[],"matador-types":[14],"matador-remote-job-possible":[287],"matador-published-category":[],"matador-skills":[212],"matador-seniority":[129],"matador-position":[124],"matador-technology":[2863],"matador-contract-type":[343,369],"matador-priority":[126],"matador-language":[127],"matador-place":[371],"matador-visibility":[657],"matador-choose-website-to-publis":[400],"class_list":["post-7038","matador-job-listings","type-matador-job-listings","status-publish","hentry","matador-types-contract","matador-remote-job-possible-hybrid","matador-skills-system-analyst","matador-seniority-junior","matador-position-banking","matador-technology-blank","matador-contract-type-b2b","matador-contract-type-permanent-contract","matador-priority-1-high","matador-language-english","matador-place-porto","matador-visibility-online","matador-choose-website-to-publis-portugal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Junior Salesforce Support Analyst \u2013 CRM Support &amp; User Assistance - ITDS PORTUGAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/junior-salesforce-support-analyst-crm-support-user-assistance\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Junior Salesforce Support Analyst \u2013 CRM Support &amp; User Assistance - ITDS PORTUGAL\" \/>\n<meta property=\"og:description\" content=\"Hook \u2013 one bold sentence Unleash your potential in supporting cutting-edge Salesforce solutions that drive business transformation and user success. 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