{"id":7402,"date":"2026-07-29T10:21:27","date_gmt":"2026-07-29T10:21:27","guid":{"rendered":"https:\/\/itdsportugal.com\/it-jobs\/mid-level-it-service-management-business-analyst-french-speaker\/"},"modified":"2026-08-04T12:47:29","modified_gmt":"2026-08-04T12:47:29","slug":"mid-level-it-service-management-business-analyst-french-speaker","status":"publish","type":"matador-job-listings","link":"https:\/\/itdsportugal.com\/en\/it-jobs\/mid-level-it-service-management-business-analyst-french-speaker\/","title":{"rendered":"Mid-Level IT Service Management Business Analyst \u2013 French Speaker"},"content":{"rendered":"<p><strong>Unleash Digital Innovation \u2014 Drive Service Management Excellence in a Global Financial Powerhouse!<\/strong><\/p> <p><strong>Porto-based opportunity with hybrid work model.<\/strong><\/p> <p>As a <strong>ServiceNow Business Analyst<\/strong>, you&#8217;ll join our client \u2014 a leading multinational financial services group (Asset &amp; Wealth Management, Corporate &amp; Investment Banking, Insurance and Payments) \u2014 working within the Porto team in close liaison with the French team to optimise and transform IT service processes on ServiceNow.<\/p> <p><strong>Your main responsibilities:<\/strong><\/p> <ul> <li>Challenge user requests to prioritise standard, out-of-the-box features and limit technical debt<\/li> <li>Pilot needs-collection workshops across departments (IT, HR, Facilities\u2026) to map their processes<\/li> <li>Write detailed user stories and define precise acceptance criteria to secure developments<\/li> <li>Coordinate the UAT phases and validate the compliance of deliverables before each production release<\/li> <\/ul> <p><strong>You&#8217;re ideal for this role if you have:<\/strong><\/p> <ul> <li>3+ years&#8217; experience as a Functional \/ Business Analyst<\/li> <li>Hands-on experience with ServiceNow&nbsp;(or a comparable ITSM platform)<\/li> <li>Good knowledge of ITIL&nbsp;processes<\/li> <li>Experience documenting functional requirements, process flows and use cases<\/li> <li>Experience with requirement gathering and process mapping<\/li> <li>Knowledge of UX\/UI principles<\/li> <li>Strong communication and interpersonal skills<\/li> <\/ul> <p><strong>It is a strong plus if you have:<\/strong><\/p> <ul> <li>Certification in ITIL or Business Analysis relevant certifications.<\/li> <\/ul> <p><strong>Language Required for the role:<\/strong><\/p> <ul> <li>Fluent in French and English.<\/li> <\/ul> <p><strong>Eligibility for the role:<\/strong><\/p> <ul> <li>Only candidates with an existing legal right to work in Portugal&nbsp;will be considered for this role.<\/li> <\/ul> <p><strong>#MAKEYourCareerBETTER<\/strong><\/p> <p>Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.<\/p> <nav class=\"matador-job-navigation\"> <ul> <li> <a href=\"https:\/\/itdsportugal.com\/en\/?wpid=7402&#038;bhid=9764\" rel=\"button\" class=\"matador-button\" title=\"Apply Now\">Apply Now<\/a> <\/li> <li> <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/mid-level-it-service-management-business-analyst-french-speaker\/\" rel=\"button\" class=\"matador-button matador-button-secondary\" title=\"More Info\">More Info<\/a> <\/li> <\/ul> <\/nav> ","protected":false},"excerpt":{"rendered":"<p>Unleash Digital Innovation \u2014 Drive Service Management Excellence in a Global Financial Powerhouse! Porto-based opportunity with hybrid work model. As a ServiceNow Business Analyst, you&#8217;ll join our client \u2014 a leading multinational financial services group (Asset &amp; Wealth Management, Corporate &amp; Investment Banking, Insurance and Payments) \u2014 working within the Porto team in close liaison &hellip; <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/mid-level-it-service-management-business-analyst-french-speaker\/\">Continued<\/a><\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"_matador_source_id":"9764"},"matador-categories":[],"matador-locations":[342],"matador-types":[14],"matador-remote-job-possible":[287],"matador-published-category":[],"matador-skills":[209],"matador-seniority":[1533],"matador-position":[],"matador-technology":[788,786],"matador-contract-type":[343,369],"matador-priority":[135],"matador-language":[127,128],"matador-place":[371],"matador-visibility":[657],"matador-choose-website-to-publis":[400],"class_list":["post-7402","matador-job-listings","type-matador-job-listings","status-publish","hentry","matador-locations-porto","matador-types-contract","matador-remote-job-possible-hybrid","matador-skills-business-analyst","matador-seniority-mid-level","matador-technology-itil","matador-technology-servicenow","matador-contract-type-b2b","matador-contract-type-permanent-contract","matador-priority-0-urgent","matador-language-english","matador-language-french","matador-place-porto","matador-visibility-online","matador-choose-website-to-publis-portugal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mid-Level IT Service Management Business Analyst \u2013 French Speaker - ITDS PORTUGAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/mid-level-it-service-management-business-analyst-french-speaker\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mid-Level IT Service Management Business Analyst \u2013 French Speaker - ITDS PORTUGAL\" \/>\n<meta property=\"og:description\" content=\"Unleash Digital Innovation \u2014 Drive Service Management Excellence in a Global Financial Powerhouse! 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