{"id":7441,"date":"2026-07-31T13:16:29","date_gmt":"2026-07-31T13:16:29","guid":{"rendered":"https:\/\/itdsportugal.com\/it-jobs\/mid-to-senior-application-support-technician-service-desk\/"},"modified":"2026-09-16T21:47:27","modified_gmt":"2026-09-16T21:47:27","slug":"application-support-specialist","status":"publish","type":"matador-job-listings","link":"https:\/\/itdsportugal.com\/en\/it-jobs\/application-support-specialist\/","title":{"rendered":"Application Support Specialist"},"content":{"rendered":"<p><strong>First line of support for a portfolio of business-support applications \u2014 you keep users moving and tickets flowing.<\/strong><br \/> &nbsp;Lisbon-based, hybrid \u2014 2 days per week in the office.<\/p> <p>As an&nbsp;<strong>Application Support<\/strong>, you will be working for our client, a key player in business-support solutions. You&#8217;ll be at the frontline of service operations: taking incoming tickets, resolving what you can at L1, and routing the rest cleanly so nothing stalls.<\/p> <p><strong>Your main responsibilities:<\/strong><\/p> <ul> <li>Ticket triage, qualification, and routing for accurate, timely handling<\/li> <li>First-level incident resolution and user support<\/li> <li>Apply documented procedures and known-issue resolutions<\/li> <li>Escalate complex issues to L2\/L3 with clear, complete context<\/li> <li>Keep documentation and the knowledge base up to date, working within SLA standards<\/li> <\/ul> <p> <strong>You&#8217;re ideal for this role if you have:<\/strong><\/p> <ul> <li>Experience in a service desk \/ application support environment<\/li> <li>Comfort working in a ServiceNow-based environment<\/li> <li>A customer-oriented, structured approach and reliability under SLA pressure<\/li> <li>Fluent English (spoken and written)<\/li> <\/ul> <p> <strong>It is a strong plus if you have:<\/strong><\/p> <ul> <li>Exposure to MoveWorks or other knowledge-base tools<\/li> <\/ul> <p> <strong>Language required for the role:<\/strong><\/p> <ul> <li>Fluent English (spoken and written)<\/li> <\/ul> <p> <strong>Eligibility for the role:<\/strong><\/p> <ul> <li>Only candidates with an existing legal right to work in the EU will be considered.<\/li> <\/ul> <p> <strong>#MAKEYourCareerBETTER<\/strong><\/p> <p>Interested? Apply now and include your CV (preferably in English), along with a statement confirming your consent to the processing and storage of your personal data.<\/p> <nav class=\"matador-job-navigation\"> <ul> <li> <a href=\"https:\/\/itdsportugal.com\/en\/?wpid=7441&#038;bhid=9798\" rel=\"button\" class=\"matador-button\" title=\"Apply Now\">Apply Now<\/a> <\/li> <li> <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/application-support-specialist\/\" rel=\"button\" class=\"matador-button matador-button-secondary\" title=\"More Info\">More Info<\/a> <\/li> <\/ul> <\/nav> ","protected":false},"excerpt":{"rendered":"<p>First line of support for a portfolio of business-support applications \u2014 you keep users moving and tickets flowing. &nbsp;Lisbon-based, hybrid \u2014 2 days per week in the office. As an&nbsp;Application Support, you will be working for our client, a key player in business-support solutions. You&#8217;ll be at the frontline of service operations: taking incoming tickets, &hellip; <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/application-support-specialist\/\">Continued<\/a><\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"_matador_source_id":"9798"},"matador-categories":[],"matador-locations":[],"matador-types":[14],"matador-remote-job-possible":[287],"matador-published-category":[],"matador-skills":[214],"matador-seniority":[1533,123],"matador-position":[],"matador-technology":[1457,934,908,1454,1453,2456,1455],"matador-contract-type":[343],"matador-priority":[1707],"matador-language":[127],"matador-place":[370],"matador-visibility":[657],"matador-choose-website-to-publis":[400],"class_list":["post-7441","matador-job-listings","type-matador-job-listings","status-publish","hentry","matador-types-contract","matador-remote-job-possible-hybrid","matador-skills-support-l1","matador-seniority-mid-level","matador-seniority-senior","matador-technology-cloud-providers","matador-technology-databases","matador-technology-frameworks","matador-technology-libraries","matador-technology-programming-languages","matador-technology-software-platforms","matador-technology-tools","matador-contract-type-b2b","matador-priority-4-requalify","matador-language-english","matador-place-portugal","matador-visibility-online","matador-choose-website-to-publis-portugal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Application Support Specialist - ITDS PORTUGAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/application-support-specialist\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Application Support Specialist - ITDS PORTUGAL\" \/>\n<meta property=\"og:description\" content=\"First line of support for a portfolio of business-support applications \u2014 you keep users moving and tickets flowing. &nbsp;Lisbon-based, hybrid \u2014 2 days per week in the office. 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