{"id":8028,"date":"2026-10-06T16:45:51","date_gmt":"2026-10-06T16:45:51","guid":{"rendered":"https:\/\/itdsportugal.com\/it-jobs\/application-support-engineer-it-operations\/"},"modified":"2026-10-07T08:17:39","modified_gmt":"2026-10-07T08:17:39","slug":"application-support-engineer-it-operations","status":"publish","type":"matador-job-listings","link":"https:\/\/itdsportugal.com\/en\/it-jobs\/application-support-engineer-it-operations\/","title":{"rendered":"Application Support Engineer \u2013 IT Operations"},"content":{"rendered":"<p><strong>Empower seamless IT operations \u2014 drive innovative solutions that ensure business continuity!<\/strong><\/p> <p>Lisbon-based opportunity with hybrid work model.<\/p> <p>As an Application Support Engineer in IT Operations, you will be working for our client, a global leader in IT services. You will play a vital role in maintaining and enhancing operational efficiency by providing expert support and ensuring the stability of critical applications. Join us to be part of a transformative journey where technology fuels enterprise success and growth.<\/p> <p>Your main responsibilities:<\/p> <ul> <li>Provide expert support for business-critical applications, ensuring smooth operation and swift issue resolution.<\/li> <li>Monitor system performance and troubleshoot technical problems proactively to minimize downtime.<\/li> <li>Collaborate with cross-functional teams to implement improvements and deploy updates effectively.<\/li> <li>Document incidents, resolutions, and procedures to optimize knowledge sharing.<\/li> <li>Contribute to the continuous improvement of support processes and tools.<\/li> <li>Assist in incident management and root cause analysis to prevent recurring issues.<\/li> <li>Support infrastructure changes and upgrades in alignment with operational standards.<\/li> <li>Communicate effectively with stakeholders in English and French, translating technical language into understandable insights.<\/li> <\/ul> <p>You&#8217;re ideal for this role if you have:<\/p> <ul> <li>Minimum 2 years of experience in application support or IT operations.<\/li> <li>Strong knowledge of application monitoring, troubleshooting, and incident management.<\/li> <li>Hands-on experience with ITSM tools and understanding of cloud and infrastructure environments.<\/li> <li>Excellent communication skills in English; proficiency in French is essential.<\/li> <li>Ability to work in a dynamic, fast-paced environment with minimal supervision.<\/li> <\/ul> <p>It is a strong plus if you have:<\/p> <ul> <li>Relevant certifications such as ITIL or other industry-standard credentials.<\/li> <li>Experience with scripting or automation tools.<\/li> <li>Familiarity with database management and network concepts.<\/li> <\/ul> <p>Language required for the role: English (Communicative), French (Proficient).<\/p> <p>Eligibility to work in Europe: Only candidates with an existing legal right to work in the European Union will be considered for this role.<\/p> <p>#MAKEYourCareerBETTER<\/p> <p>Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.<\/p> <nav class=\"matador-job-navigation\"> <ul> <li> <a href=\"https:\/\/itdsportugal.com\/en\/?wpid=8028&amp;bhid=10244\" rel=\"button\" class=\"matador-button\" title=\"Apply Now\">Apply Now<\/a> <\/li> <li> <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/application-support-engineer-it-operations\/\" rel=\"button\" class=\"matador-button matador-button-secondary\" title=\"More Info\">More Info<\/a> <\/li> <\/ul> <\/nav> ","protected":false},"excerpt":{"rendered":"<p>Empower seamless IT operations \u2014 drive innovative solutions that ensure business continuity! Lisbon-based opportunity with hybrid work model. As an Application Support Engineer in IT Operations, you will be working for our client, a global leader in IT services. You will play a vital role in maintaining and enhancing operational efficiency by providing expert support &hellip; <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/application-support-engineer-it-operations\/\">Continued<\/a><\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"_matador_source_id":"10244"},"matador-categories":[],"matador-locations":[],"matador-types":[14],"matador-remote-job-possible":[287],"matador-published-category":[],"matador-skills":[214],"matador-seniority":[3460],"matador-position":[],"matador-technology":[785,1098,3465],"matador-contract-type":[343,369],"matador-priority":[135],"matador-language":[127,128],"matador-place":[372],"matador-visibility":[657],"matador-choose-website-to-publis":[400],"class_list":["post-8028","matador-job-listings","type-matador-job-listings","status-publish","hentry","matador-types-contract","matador-remote-job-possible-hybrid","matador-skills-support-l1","matador-seniority-exper","matador-technology-cloud","matador-technology-infrastructure","matador-technology-itsm-tools","matador-contract-type-b2b","matador-contract-type-permanent-contract","matador-priority-0-urgent","matador-language-english","matador-language-french","matador-place-lisbon","matador-visibility-online","matador-choose-website-to-publis-portugal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Application Support Engineer \u2013 IT Operations | ITDS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/application-support-engineer-it-operations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Application Support Engineer \u2013 IT Operations | ITDS\" \/>\n<meta property=\"og:description\" content=\"Empower seamless IT operations \u2014 drive innovative solutions that ensure business continuity! 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