{"id":8060,"date":"2026-10-06T18:32:55","date_gmt":"2026-10-06T18:32:55","guid":{"rendered":"https:\/\/itdsportugal.com\/it-jobs\/senior-technical-support-specialist\/"},"modified":"2026-10-07T08:17:31","modified_gmt":"2026-10-07T08:17:31","slug":"senior-technical-support-specialist","status":"publish","type":"matador-job-listings","link":"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-technical-support-specialist\/","title":{"rendered":"Senior Technical Support Specialist"},"content":{"rendered":"<p><strong>Unleash your technical expertise \u2014 drive innovative support solutions that empower global technology!<\/strong><\/p> <p>Lisbon-based opportunity with hybrid work model.<\/p> <p>As a Senior Technical Support Specialist, you will be working for our client, a leading innovator in the technology sector. You will play a crucial role in delivering exceptional technical assistance, ensuring seamless user experiences, and supporting the deployment of cutting-edge solutions to clients across Europe. Join us to be at the forefront of technological excellence and continued career growth.<\/p> <p>Your main responsibilities:<\/p> <ul> <li>Provide advanced technical support to clients via various communication channels, resolving complex issues efficiently.<\/li> <li>Collaborate with cross-functional teams to troubleshoot, escalate, and resolve technical problems.<\/li> <li>Document support interactions thoroughly to ensure knowledge sharing and continuous improvement.<\/li> <li>Assist in the onboarding and training of new users, ensuring optimal system utilization.<\/li> <li>Contribute to the development of technical documentation and user guides to improve support processes.<\/li> <li>Maintain up-to-date knowledge of product features, updates, and industry best practices.<\/li> <\/ul> <p>You&#8217;re ideal for this role if you have:<\/p> <ul> <li>At least 2 years of experience in technical support or a related field.<\/li> <li>Strong problem-solving skills with a customer-focused approach.<\/li> <li>Proficiency in English and French, with excellent communication skills.<\/li> <li>Technical knowledge of software, networks, or IT systems.<\/li> <\/ul> <p>It is a strong plus if you have:<\/p> <ul> <li>Certifications such as CompTIA, ITIL, or relevant technical credentials.<\/li> <li>Experience supporting enterprise-level solutions or cloud platforms.<\/li> <\/ul> <p>Language required for the role:<\/p> <ul> <li>Good command of English and French.<\/li> <\/ul> <p>Eligibility to work in Europe:<\/p> <ul> <li>Only candidates with an existing legal right to work in the European Union will be considered for this role.<\/li> <\/ul> <p>#MAKEYourCareerBETTER<\/p> <p>Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.<\/p> <nav class=\"matador-job-navigation\"> <ul> <li> <a href=\"https:\/\/itdsportugal.com\/en\/?wpid=8060&amp;bhid=10279\" rel=\"button\" class=\"matador-button\" title=\"Apply Now\">Apply Now<\/a> <\/li> <li> <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-technical-support-specialist\/\" rel=\"button\" class=\"matador-button matador-button-secondary\" title=\"More Info\">More Info<\/a> <\/li> <\/ul> <\/nav> ","protected":false},"excerpt":{"rendered":"<p>Unleash your technical expertise \u2014 drive innovative support solutions that empower global technology! Lisbon-based opportunity with hybrid work model. As a Senior Technical Support Specialist, you will be working for our client, a leading innovator in the technology sector. You will play a crucial role in delivering exceptional technical assistance, ensuring seamless user experiences, and &hellip; <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-technical-support-specialist\/\">Continued<\/a><\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"_matador_source_id":"10279"},"matador-categories":[],"matador-locations":[],"matador-types":[14],"matador-remote-job-possible":[287],"matador-published-category":[],"matador-skills":[214],"matador-seniority":[3460],"matador-position":[],"matador-technology":[3172,3484,3485],"matador-contract-type":[343,369],"matador-priority":[135],"matador-language":[127,128],"matador-place":[372],"matador-visibility":[657],"matador-choose-website-to-publis":[400],"class_list":["post-8060","matador-job-listings","type-matador-job-listings","status-publish","hentry","matador-types-contract","matador-remote-job-possible-hybrid","matador-skills-support-l1","matador-seniority-exper","matador-technology-software","matador-technology-networks","matador-technology-it-systems","matador-contract-type-b2b","matador-contract-type-permanent-contract","matador-priority-0-urgent","matador-language-english","matador-language-french","matador-place-lisbon","matador-visibility-online","matador-choose-website-to-publis-portugal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Senior Technical Support Specialist - ITDS PORTUGAL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-technical-support-specialist\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Senior Technical Support Specialist - ITDS PORTUGAL\" \/>\n<meta property=\"og:description\" content=\"Unleash your technical expertise \u2014 drive innovative support solutions that empower global technology! 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