{"id":8270,"date":"2026-10-19T11:48:37","date_gmt":"2026-10-19T11:48:37","guid":{"rendered":"https:\/\/itdsportugal.com\/it-jobs\/8270\/"},"modified":"2026-10-20T16:27:35","modified_gmt":"2026-10-20T16:27:35","slug":"senior-service-operations-manager-control-tower-expertise","status":"publish","type":"matador-job-listings","link":"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-service-operations-manager-control-tower-expertise\/","title":{"rendered":"Senior Service Operations Manager \u2013 Control Tower Expertise"},"content":{"rendered":"<p><strong>Empower operational excellence \u2014 lead the future of service management with Control Tower mastery!<\/strong><\/p> <p>Portugal-based opportunity with remote work model, allowing up to 5 days per week.<\/p> <p>As a <strong>Senior Service Operations Manager \u2013 Control Tower Expertise<\/strong>, you will be working for our client within the service management sector, focusing on establishing and managing comprehensive operational set-up, service logging, monitoring activities, and end-to-end control tower operations. This role is pivotal in defining and governing the flow across multiple providers, ensuring seamless coordination, and optimizing service delivery processes\u2014driving innovation and operational resilience at a global scale.<\/p> <p>Your main responsibilities:<\/p> <ul> <li>Take ownership of the operational setup, including defining the end-to-end flow across providers<\/li> <li>Identify key stakeholders, responsibilities, and boundaries within the service landscape<\/li> <li>Set up and enhance ticketing and monitoring frameworks to ensure optimal visibility and control<\/li> <li>Build and implement the Control Tower governance model to oversee operations effectively<\/li> <li>Define and obtain sign-off on the end-to-end run shape, ensuring alignment with strategic goals<\/li> <li>Play a hands-on role within the control tower, managing real-time operations and issue resolution<\/li> <li>Collaborate with cross-functional teams to improve operational workflows and performance metrics<\/li> <\/ul> <p>You&#8217;re ideal for this role if you have:<\/p> <ul> <li>At least 8 years of experience in service operations, process management, or related fields<\/li> <li>Strong expertise in setting up operational frameworks and control tower functions<\/li> <li>Hands-on experience with service monitoring, logging, and ticketing systems<\/li> <li>Proven ability to define workflows, stakeholder management, and governance models<\/li> <li>Excellent problem-solving and communication skills<\/li> <li>Ability to operate effectively in a remote environment and coordinate across multiple providers<\/li> <\/ul> <p>It is a strong plus if you have:<\/p> <ul> <li>Certification in service management frameworks (e.g., ITIL)<\/li> <li>Experience working in multi-vendor or multi-provider environments<\/li> <\/ul> <p>Language required for the role:<\/p> <ul> <li>Fluent in English, with excellent communication skills<\/li> <\/ul> <p>Eligibility to work in Europe:<\/p> <ul> <li>Only candidates with an existing legal right to work in the European Union will be considered for this role.<\/li> <\/ul> <p>#MAKEYourCareerBETTER<\/p> <p>Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.<\/p> <nav class=\"matador-job-navigation\"> <ul> <li> <a href=\"https:\/\/itdsportugal.com\/en\/?wpid=8270&amp;bhid=10391\" rel=\"button\" class=\"matador-button\" title=\"Apply Now\">Apply Now<\/a> <\/li> <li> <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-service-operations-manager-control-tower-expertise\/\" rel=\"button\" class=\"matador-button matador-button-secondary\" title=\"More Info\">More Info<\/a> <\/li> <\/ul> <\/nav> ","protected":false},"excerpt":{"rendered":"<p>Empower operational excellence \u2014 lead the future of service management with Control Tower mastery! Portugal-based opportunity with remote work model, allowing up to 5 days per week. As a Senior Service Operations Manager \u2013 Control Tower Expertise, you will be working for our client within the service management sector, focusing on establishing and managing comprehensive &hellip; <a href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-service-operations-manager-control-tower-expertise\/\">Continued<\/a><\/p>\n","protected":false},"template":"","meta":{"_acf_changed":false,"_matador_source_id":"10391"},"matador-categories":[],"matador-locations":[],"matador-types":[14],"matador-remote-job-possible":[289],"matador-published-category":[],"matador-skills":[316],"matador-seniority":[123,132],"matador-position":[124,172,377,378,403,419],"matador-technology":[788],"matador-contract-type":[343,369],"matador-priority":[135],"matador-language":[127],"matador-place":[370],"matador-visibility":[657],"matador-choose-website-to-publis":[400],"class_list":["post-8270","matador-job-listings","type-matador-job-listings","status-publish","hentry","matador-types-contract","matador-remote-job-possible-remote","matador-skills-it-service-manager","matador-seniority-senior","matador-seniority-expert","matador-position-banking","matador-position-payments","matador-position-corporate-banking","matador-position-investment-banking","matador-position-banking-regulations","matador-position-private-banking","matador-technology-itil","matador-contract-type-b2b","matador-contract-type-permanent-contract","matador-priority-0-urgent","matador-language-english","matador-place-portugal","matador-visibility-online","matador-choose-website-to-publis-portugal"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Senior Service Operations Manager \u2013 Control Tower Expertise | ITDS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itdsportugal.com\/en\/it-jobs\/senior-service-operations-manager-control-tower-expertise\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Senior Service Operations Manager \u2013 Control Tower Expertise | ITDS\" \/>\n<meta property=\"og:description\" content=\"Empower operational excellence \u2014 lead the future of service management with Control Tower mastery! 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