IT Support Specialist

  • Hybrid
  • English
  • Banking
  • Expert
  • Agile/Scrum
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Support local teams with your expertise

This is a hybrid Porto-based opportunity

As a Compliance Specialist, you will be working for Client – a leader in corporate and investment banking. You will be responsible for supporting local teams, troubleshooting issues and performing automation tasks with Powershell

Your main responsibilities: finding solutions for your users

  • Maintain cooperation with other entities and teams 
  • Provide operational maintenance and administration of the platforms
  • Ensure the resolution of Level 1, and 2 user incidents
  • Escalate to vendors all level 3 incidents
  • Perform technical design of new infrastructure or technical products
  • Participate in studies to define the infrastructures of products required 
  • Support the installation of infrastructures or products
  • Ensure availability of technical resources
  • Provide level 3 expertise on complex operational incidents 
  • Perform diagnostics to identify the causes of malfunctions
  • Define and implement the rules for good management and usability of systems
  • Ensure all Service Agreements (SLA) are respected and met

You’re ideal for the role if you have:

  • 5 years of experience as an IT Support Specialist or a similar role
  • Experience and interest in administration tasks
  • Solid knowledge of Microsoft technologies and applications
  • Excellent knowledge of Messaging solutions (Exchange, Outlook, O365 Exchange Online, Skype, Enterprise Vault)
  • Good knowledge of Zabbix or other monitoring tools
  • Good knowledge of PowerShell or other scripting languages
  • Good knowledge of networking concepts (firewall, load balancers)
  • Good communication skills in English
  • Availability for On-call duties and flexible schedule

#GETREADY to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at cv-recruitment@itdsportugal.com.

Benefícios

Access to 100 projects
Access to Healthcare
Access to Pluralsight
B2B or Permanent Contract
Flexible hours and remote work
Meal Card