IT Support Specialist

Support local teams with your expertise

This is a hybrid Porto-based opportunity

As a Compliance Specialist, you will be working for Client – a leader in corporate and investment banking. You will be responsible for supporting local teams, troubleshooting issues and performing automation tasks with Powershell

Your main responsibilities: finding solutions for your users

• Maintain cooperation with other entities and teams 
• Provide operational maintenance and administration of the platforms
• Ensure the resolution of Level 1, and 2 user incidents
• Escalate to vendors all level 3 incidents
• Perform technical design of new infrastructure or technical products
• Participate in studies to define the infrastructures of products required 
• Support the installation of infrastructures or products
• Ensure availability of technical resources
• Provide level 3 expertise on complex operational incidents 
• Perform diagnostics to identify the causes of malfunctions
• Define and implement the rules for good management and usability of systems
• Ensure all Service Agreements (SLA) are respected and met

You’re ideal for the role if you have:

• 5+ years of experience as an IT Support Specialist or a similar role
• Experience and interest in administration tasks
• Solid knowledge of Microsoft technologies and applications
• Excellent knowledge of Messaging solutions (Exchange, Outlook, O365 Exchange Online, Skype, Enterprise Vault)
• Good knowledge of Zabbix or other monitoring tools
• Good knowledge of PowerShell or other scripting languages
• Good knowledge of networking concepts (firewall, load balancers)
• Good communication skills in English
• Availability for On-call duties and flexible schedule

#GETREADY to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at HR@itdsportugal.com.