Mid-Level to Senior Business Support Specialist – Banking Applications

Unleash your expertise in banking technology — empower vital financial systems from anywhere!

Portugal-based opportunity with remote work model.

As a Mid-Level to Senior Business Support Specialist – Banking Applications, you will be working for our client, a leading player in the financial services industry. You will be instrumental in supporting and maintaining core banking applications, ensuring operational excellence, and driving continuous improvement. Join a team where innovation meets stability, and grow your career at the forefront of banking technology.

Your main responsibilities:

• Act as the primary contact for business users reporting issues on critical banking applications, delivering prompt L1 and L2 support.
• Analyze application logs, review source code, and collaborate with end users to diagnose and resolve incidents efficiently.
• Monitor application performance and availability, managing incidents according to agreed SLAs.
• Communicate effectively with both business stakeholders and technical teams to coordinate incident resolution and provide updates.
• Document incidents, resolutions, and workarounds thoroughly to maintain a comprehensive knowledge base.
• Identify recurring issues and escalate to prevent future disruptions proactively.
• Support testing and deployment activities for application updates and patches within the change management process.

You're ideal for this role if you have:

• At least 3 years of experience in L1/L2 application support, preferably within financial services or a regulated environment.
• Proven troubleshooting skills, with the ability to diagnose complex issues under pressure.
• Strong proficiency in SQL and a foundational understanding of object-oriented programming.
• Degree in Computer Science, Information Systems, Finance, or a related field.
• Fluency in English at a B2 level or above.

It is a strong plus if you have:

• Familiarity with core banking concepts such as payments, settlements, trade finance, or risk management.
• Knowledge of ITIL practices, including incident, problem, and change management.
• Experience with ticketing tools like ServiceNow or Jira Service Management.
• Exposure to monitoring tools such as Splunk or Dynatrace, or scripting skills for automation.

Language Required for the role:

• Fluent English

Eligibility for the role:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.