Mid-Level IT Service Management Business Analyst – French Speaker

Unleash Digital Innovation — Drive Service Management Excellence in a Global Financial Powerhouse!

Porto-based opportunity with hybrid work model.

As a ServiceNow Business Analyst, you'll join our client — a leading multinational financial services group (Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments) — working within the Porto team in close liaison with the French team to optimise and transform IT service processes on ServiceNow.

Your main responsibilities:

• Challenge user requests to prioritise standard, out-of-the-box features and limit technical debt
• Pilot needs-collection workshops across departments (IT, HR, Facilities…) to map their processes
• Write detailed user stories and define precise acceptance criteria to secure developments
• Coordinate the UAT phases and validate the compliance of deliverables before each production release

You're ideal for this role if you have:

• 3+ years' experience as a Functional / Business Analyst
• Hands-on experience with ServiceNow (or a comparable ITSM platform)
• Good knowledge of ITIL processes
• Experience documenting functional requirements, process flows and use cases
• Experience with requirement gathering and process mapping
• Knowledge of UX/UI principles
• Strong communication and interpersonal skills

It is a strong plus if you have:

• Certification in ITIL or Business Analysis relevant certifications.

Language Required for the role:

• Fluent in French and English.

Eligibility for the role:

• Only candidates with an existing legal right to work in Portugal will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.