Senior ServiceNow Technical Lead – ITSM and Platform Architecture

Unleash innovation — lead the future of ServiceNow platform excellence!

Lisbon-based opportunity with hybrid work model.

As a Senior ServiceNow Technical Lead, you will be working for our client, a leader in digital transformation, driving the ongoing evolution and governance of a cutting-edge ServiceNow platform. You will shape the technical architecture, advocate best practices, and mentor a team of professionals to deliver scalable, robust solutions that maximize platform value and meet strategic business needs. This is your chance to influence how organizations operate and innovate through technology.

Your main responsibilities:

• Define and maintain the overall technical architecture of the ServiceNow platform.
• Lead the design, configuration, and development of ServiceNow solutions aligned with best practices.
• Review and validate technical designs, configurations, and customizations for scalability, maintainability, and upgrade readiness.
• Provide technical mentorship to developers and administrators, fostering continuous improvement.
• Design complex workflows, integrations, Service Catalog items, and automations to optimize platform utilization.
• Collaborate with stakeholders to translate requirements into innovative technical solutions.
• Ensure platform security, performance, compliance, and reliability.
• Participate in platform roadmap planning and assess new ServiceNow capabilities for integration.

You're ideal for this role if you have:

• Minimum 4 years of experience in designing, implementing, and managing ServiceNow solutions.
• Expertise in ITSM modules such as Incident, Problem, Change, Request Management, and Service Catalog.
• Strong proficiency with Flow Designer, IntegrationHub, Business Rules, UI Policies, and Script Includes.
• Extensive experience with Javascript within the ServiceNow environment.
• Proven ability to design and implement integrations using REST APIs, SOAP, and MID Server.
• ServiceNow CSA and CAD certifications (must-have).
• Excellent command of English (B2-C1 level).

It is a strong plus if you have:

• Knowledge of CMDB and ITOM modules.
• Experience working with enterprise architects and cross-team collaborations.
• Familiarity with Agile methodologies and ITIL best practices.

Eligibility for the role:

Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.