L1 & L2 Business Support

  • Hybrid
  • English
  • Banking
  • Regular/Senior
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Provide critical support in a dynamic banking environment.

This hybrid role is based in Porto, with 2 days per week in the office.

You will be responsible for providing front-line and second-line support, ensuring smooth operation and user satisfaction within a complex IT environment. This role is not a typical helpdesk position but focuses on application support in a financial setting.

Main responsibilities:

  • Provide L1 and L2 support for business-critical applications.
  • Troubleshoot and resolve issues by investigating logs, source code, and user queries.
  • Monitor application performance and ensure compliance with SLAs.
  • Collaborate with users and technical teams to solve incidents efficiently.
  • Document issues and solutions, contributing to continuous improvement.
  • Ensure timely resolution of incidents, enhancing user satisfaction.

Key qualifications:

  • Academic background in Computer Science, Finance, or a related field.
  • Experience in L1 and L2 IT support roles, particularly in application support.
  • Strong problem-solving skills and the ability to work under pressure.
  • Proficient in SQL and understanding of object-oriented programming.
  • Fluent in English (B2 level or higher); French is a plus.
  • Familiarity with financial concepts and ITIL practices is advantageous.

#GETREADY to meet with us!
If interested, please apply with your CV in English or Portuguese, including a consent statement for data processing. You can also apply via email at cv-recruitment@itdsportugal.com.

Internal number #5877

Benefits

Access to 100 projects
Access to Healthcare
Access to Pluralsight
B2B or Permanent Contract
Flexible hours and remote work
Meal Card

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