Technical support for an international banking group

Daniel Komarynskyi – a seasoned Senior Business Analyst with over 8 years of extensive experience in the automotive and banking industries. He has a proven track record of successfully leading and completing numerous international projects across Europe, including the Netherlands, Spain, Portugal, and Germany. His expertise lies in various financial products such as leasing, consumer loans, stock finance, and loans. Daniel is dedicated to providing top-notch consulting services to his clients, adept at resolving complex challenges, and committed to delivering innovative solutions.

Our team, responsible for supporting the main leasing management system, played a significant role in the success of one of the leading global banking groups.

Thanks to excellent internal communication and efficient performance of duties, the team formed by ITDS, consisting of Project Managers, Business Analysts, Software Developers, QA Engineers, and testers, contributed to the effective handling of the Cassiopae system (SBS), which was a significant factor in the client’s success.

Our client, operating in several European countries, tasked our specialists with integrating the system in Spain, Germany, and France. Over time, our experts also took on the role of technical support and Center of Excellence (CoE).

One of the client’s key areas was the German leasing industry, where our team achieved early successes using Scrum methodology. Thanks to the impressive work of the entire team, task coordination, and rapid response to system events, we managed to conduct 11 sprints in 2023 alone, resolving nearly 400 tickets.

The system we managed stood out for its exceptional fluidity and reliability – throughout the year, its offline mode indicator was only a few hours, whereas in the IT sector, many other systems experience much longer downtimes, sometimes lasting several days. Additionally, 80% of messages received by our team were support requests, while only 20% were reported errors, indicating the high stability of the system and quality of service.