Application Support Engineer – IT Infrastructure and Systems

Empower seamless IT support — drive innovation in infrastructure and systems management!

Lisbon-based opportunity with hybrid work model.

As an Application Support Engineer, you will be working for our client, a leading player in the IT infrastructure and systems industry. You will play a vital role in ensuring the stability, performance, and security of complex IT systems, helping to deliver reliable support that enables digital transformation and operational excellence. Join us in shaping the future of IT support services and advancing your career in a dynamic, innovative environment.

Your main responsibilities:

• Provide proactive application support for complex IT infrastructure and enterprise systems.
• Troubleshoot and resolve system issues, ensuring minimal downtime and optimal performance.
• Collaborate with cross-functional teams to implement system updates, patches, and improvements.
• Monitor system health and security, identifying vulnerabilities and implementing solutions.
• Document technical processes, support procedures, and incident reports thoroughly and accurately.
• Assist in the deployment of new systems and features, ensuring compliance with industry standards.
• Communicate effectively with technical and non-technical stakeholders in both English and French.
• Contribute to continuous improvement initiatives for support workflows and service quality.

You're ideal for this role if you have:

• Minimum of 2 years of experience in application support or IT infrastructure management.
• Strong knowledge of Windows/Linux server environments and enterprise system protocols.
• Experience with monitoring tools and support ticketing systems.
• Good command of English (communicative level) and French.
• Ability to troubleshoot and resolve application and system issues efficiently.
• Familiarity with cloud services and ITSM frameworks is a plus.

It is a strong plus if you have:

• Certifications such as ITIL, CompTIA, or relevant vendor-specific certifications.
• Experience working in a hybrid environment or remote support.

Language required for the role: English (Communicative), French (Good command).

Eligibility to work in Europe: Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.