Application Support Engineer

Let’s build the future together!!!

This is a Hybrid Porto-based opportunity.

As an Application Support Engineer, you will work for our client – a leader in the financial industry, exemplifying innovation, agility, and unwavering commitment to its clients! You will be responsible for driving the advancement of applications as a Senior Application Engineer for our client in the financial industry, showcasing innovation, agility, and an unswerving dedication to client satisfaction.

Your main responsibilities:

• Provide technical support and troubleshooting assistance to users experiencing issues with applications

• Monitor application performance and ensure system availability, escalating issues as necessary

• Investigate and resolve incidents and service requests within defined SLAs

• Document support processes, troubleshooting steps, and resolutions for future reference

• Communicate effectively with users and stakeholders in French to understand and address their needs

You’re ideal for the role if you have:

• Fluent in French, with strong verbal and written communication skills

• Previous experience in application support or a related technical role

• Familiarity with ticketing systems and IT service management processes

• Ability to diagnose and troubleshoot technical issues in a timely manner

• Strong customer service orientation and the ability to work well under pressure

#GETREADY to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your data. You can always also apply by sending us an email at cv-recruitment@itdsportugal.com