Contact Center Software Engineering

Unleash your potential in a role where big data and technology innovation intersect!!!

This is a remote Spain-based opportunity – with the possibility of client visits

As a Contact Center Software Engineering for our client, a European provider of professionally monitored security solutions for homes and businesses. You will be responsible for developing and optimizing the technology that ensures seamless communication and support for our customers.

Your main responsibilities:

• Develop and maintain full-stack solutions for contact center software, focusing on Java-based development

• Implement and integrate multichannel functionalities such as Chat, WhatsApp, and DialogFlowCX bots into contact center platforms

• Collaborate with the team to refine requirements, create epics, and define user stories

• Ensure the quality of software produced, adhering to defined quality strategies and participating in testing activities

• Work proactively and autonomously, resolving internal and external impediments, and contributing to results and a customer-oriented environment

You’re ideal for the role if you have:

• Minimum of 3 years of experience in Contact Center Software Engineering

• Proficiency in Java development is a must, with experience in frameworks like Spring and AngularJS

• Demonstrated experience in integrating multichannel solutions and bots, preferably using technologies like DialogFlowCX

• Familiarity with databases such as Oracle, MySQL, and SQLServer, along with proficiency in REST and SOAP APIs integration

• Ability to work effectively in a team, communicate fluently in Spanish (C1) and English (B1), and adapt to a dynamic, multi-country team environment with a heavy workload

#GETREADY to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your data. You can always also apply by sending us an email at cv-recruitment@itdsportugal.com