IAM Senior Technical Support – Identity Access Management (IAM)

Secure access that keeps digital banking moving—own Identity & Access Management with confidence and speed.
Lisbon-based opportunity with hybrid work model

As a IAM Senior Technical Support – Identity Access Management (IAM), you will be working for our client to support secure user and e-banking access. You will help manage accounts, access rights, and roles in line with defined policies and procedures—ensuring timely processing, compliance, and high-quality support for internal and client needs.

Your main responsibilities:

• Manage user and e-banking accounts, access rights, and roles in accordance with defined policies and procedures.

• Support provisioning and deprovisioning of access to systems, applications, and resources.

• Perform regular reviews of user access to ensure compliance with security standards.

• Resolve basic IAM issues and inquiries in a timely manner, coordinating with the IAM team and stakeholders as needed.

• Ensure access-right requests are processed correctly and within contractual deadlines.

• Handle password resets and respond professionally to client calls, answering questions efficiently.

• Ensure weekend/holiday standby when required.

You're ideal for this role if you have:

• At least 4 years of experience in similar IAM / access management support roles.

• Proficiency with Microsoft Office tools.

• Solid experience with Active Directory.

• Experience with RSA and HID Platforms (including MFA).

• Working knowledge of Azure Entra-ID and O365.

• A methodical, rigorous approach with the ability to perform repetitive tasks accurately.

• Strong sense of contact, listening skills, and team spirit for client-facing support.

• Ability to manage priorities, handle pressure, and support coordination across teams.

It is a strong plus if you have: (optional)

• No additional “strong plus” items were specified.

Language Required for the role :

• English – Communicative (C1)

• French – Communicative (C1)

Eligibility for the role :

• Only candidates with an existing legal right to work in Europe will be considered for this role.

#MAKEYourCareerBETTER

• Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.