Incident Manager – Payments and Services

Unleash your potential in a role where big data and technology innovation intersect!!!

This is a hybrid Lisbon-based opportunity – 2x in the office

As an Incident Manager, you will work for our client – a global IT leader driving innovation with cutting-edge solutions and services. You will be responsible for overseeing resolution processes and maintaining service continuity for our client’s global IT operations.

Your main responsibilities:

• Overseeing the incident management process and team members involved in resolving the incident.

• Responding to a reported service incident, identifying the cause, and initiating the incident management process.

• Prioritizing incidents according to their urgency and influence on the business.

• Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.

• Collaborating with the incident management team to ensure that all protocols are diligently followed.

• Logging all incidents and their resolution to see if there are recurring malfunctions.

• Adjusting the incident management process as required to ensure its effectiveness.

• Communicating with upper management if major issues are found in the IT system.

• Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks

You’re ideal for the role if you have:

• Bachelor’s degree in information technology, engineering, or a related field.

• At least three year’s experience working in IT service management, or a similar role.

• Strong knowledge of IT service management software including ITIL and COBIT.

• Experience working with IT systems and software

• Excellent managerial skills and ability to collaborate with team members.

• Ability to analyze a high volume of technical data and work in a fast-paced environment.

• Strong problem-solving, analytical, and time-management skills
• Experience with ITIL >= V3, Service Now

• Fluent in French: C1

#GETREADY to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your data. You can always also apply by sending us an email at cv-recruitment@itdsportugal.com

Internal number #6090