Incident Manager

  • Hybrid
  • French
  • Banking
  • Regular
  • Agile
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Unleash your potential in a role where big data and technology innovation intersect!!!

This is a hybrid Lisbon-based opportunity – 2x in the office

As an Incident Manager, you will work for our client – a global IT leader driving innovation with cutting-edge solutions and services. You will be responsible for overseeing resolution processes and maintaining service continuity for our client’s global IT operations.

Your main responsibilities:

  • Overseeing the incident management process and team members involved in resolving the incident.

  • Responding to a reported service incident, identifying the cause, and initiating the incident management process.

  • Prioritizing incidents according to their urgency and influence on the business.

  • Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.

  • Collaborating with the incident management team to ensure that all protocols are diligently followed.

  • Logging all incidents and their resolution to see if there are recurring malfunctions.

  • Adjusting the incident management process as required to ensure its effectiveness.

  • Communicating with upper management if major issues are found in the IT system.

  • Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks

You’re ideal for the role if you have:

  • Bachelor’s degree in information technology, engineering, or a related field.

  • At least three year’s experience working in IT service management, or a similar role.

  • Strong knowledge of IT service management software including ITIL and COBIT.

  • Experience working with IT systems and software

  • Excellent managerial skills and ability to collaborate with team members.

  • Ability to analyze a high volume of technical data and work in a fast-paced environment.

  • Strong problem-solving, analytical, and time-management skills
  • Experience with ITIL >= V3, Service Now
  • Fluent in French: C1

#GETREADY to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your data. You can always also apply by sending us an email at cv-recruitment@itdsportugal.com

Internal number #5378

Benefícios

Access to 100 projects
Access to Healthcare
Access to Pluralsight
B2B or Permanent Contract
Flexible hours and remote work
Meal Card

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