Senior Application Support Engineer

Are you an experienced Application Support Engineer with expertise in managing complex systems? Join our team in Porto and help ensure seamless support for mission-critical applications.

This is a Porto-based hybrid opportunity – 3 days from home per week.

As a Senior Application Support Engineer, you will work closely with various business units, managing production incidents, optimizing application performance, and collaborating with development and infrastructure teams.

Your main responsibilities:

• Manage and resolve production incidents efficiently.
• Coordinate and oversee technical operations, including disaster recovery procedures.
• Collaborate with development, sysadmin, and network teams to manage changes in applications and infrastructure.
• Maintain accurate and up-to-date documentation of application architecture and operations.
• Ensure regular backup and restore tests for critical data.
• Monitor applications and infrastructure, ensuring compliance with SLAs.
• Optimize application load capacity and contribute to process automation.

You’re ideal for the role if you have:

• 6+ years of experience in application support roles.
• Strong knowledge of both Linux and Windows environments.
• Experience with Control-M or other industrial schedulers.
• Proficiency in scripting languages like Shell, Python, and/or PowerShell.
• Knowledge of databases and infrastructure backups.
• Experience with monitoring tools such as Elastic Stack.
• Solid understanding of networking, LDAP, and security tools like Firewalls, Active Directory, and Kerberos.

#GETREADY to meet with us!

We would love to meet you. If you are interested, please apply by attaching your CV in English or Portuguese, including a statement that you agree to the processing and storing of your personal data. You can also apply by sending an email to cv-recruitment@itdsportugal.com

Internal number #6006