Senior Application Support Engineer – Control-M & Cloud

Drive resilient IT operations forward — orchestrate critical systems, strengthen production performance, and keep digital services running smoothly.

Lisbon-based opportunity with a hybrid work model, including up to 2 remote days per week.

As a Senior Application Support Engineer, you will be working for our client, ensuring the operability and continuous improvement of production applications as a Level 2 support specialist. You will manage batch processing, monitor production environments, resolve incidents, and help deliver secure, observable, and efficient operations across cloud and infrastructure platforms.

Your main responsibilities:

• Define, schedule, execute, and monitor batch jobs using Control-M.
• Monitor production processing in real time and respond to abends, dependency anomalies, and SLA breaches.
• Launch and control Open and Control-M production processes, including incident recovery.
• Manage operational resources such as disk space, queues, and catalogs.
• Investigate and resolve file transfer incidents using CFT/Connect Express.
• Provide technical support to application teams and optimise processing chains to reduce batch times.
• Participate in production releases, operational changes, and scheduled or ad-hoc on-call interventions.
• Maintain operating procedures, documentation, availability reports, and performance reports while applying DevOps best practices.

You're ideal for this role if you have:

• At least 4 years of experience as an Operations Engineer or Application Support Engineer.
• Hands-on experience with Control-M.
• Knowledge of CFT/Connect Express, Apache/Tomcat, and Windows and Linux administration.
• Experience with AWS, Kubernetes, and ArgoCD.
• Familiarity with OpenStack, ServiceNow, and Dynatrace.
• Knowledge of ITIL practices and production support processes.
• Experience with automation, security, and observability in operational environments.
• Availability for planned on-call duty, expected to begin in approximately 6 months, and out-of-hours interventions.

Language Required for the role: Communicative English at B1 level and basic French at A1 level.

Eligibility for the role: Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.