Senior IT Operations Support

Keep business-critical systems always on — engineer resilience, not downtime.
Portugal-based role with remote work model (up to 5 remote days/week).

As a Senior Application Support, you will be working for our client in the banking/financial services domain, supporting highly available, business-critical applications and the underlying integration landscape. You'll help ensure stable operations, fast recovery, and measurable service reliability by combining strong ITIL practices with solid monitoring and observability.

Your main responsibilities:

• Support operations and coordinate major incidents to restore services quickly.
• Execute and improve ITIL processes, with a focus on incident, problem, change and event management.
• Monitor the health and resilience of business-critical applications and their underlying infrastructure.
• Operate and troubleshoot enterprise Linux/Unix and Windows Server environments.
• Ensure monitoring and observability across infrastructure and applications, including centralized logging and alerting.
• Define and tune KPIs, alert rules and dashboards.

You're ideal for this role if you have:

• Several years of IT operations experience in a regulated industry, ideally banking or financial services.
• Proven experience supporting business-critical, highly available applications and infrastructure.
• Hands-on experience operating and troubleshooting enterprise Linux/Unix and Windows Server environments.
• Strong knowledge of ITIL processes (incident, problem, change, event).
• Experience with shift-based support models.
• Experience with monitoring & observability and centralized logging.
• Scripting skills for operational automation and troubleshooting (e.g. Bash/Shell, PowerShell or Python).
• Practical experience with ITSM/ticketing tools (e.g. ServiceNow, Jira or comparable).
• Good understanding of typical banking IT landscapes and their availability requirements.

Language Required for the role :

• Fluent English

Eligibility for the role :

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER

• Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.