ServiceNow Integration SME

Design integration solutions for the ServiceNow platform

This is a hybrid Porto-based opportunity

As a ServiceNow Integrator, you will be working for Client – a leader in corporate and investment banking. You will be responsible for identifying best practice integration solutions and will oversee end-to-end IT designs for change and transformation projects, as well as day-to-day operational solutions.

Your main responsibilities:

• Create and be accountable for integration solutions that are fit for purpose

• Meet business requirements, deliver value for money, and are compliant with IT Architecture Blueprints,  and accessibility standards, to achieve excellent results ensuring a smooth transition and zero disruption to operational services.

• Maintenance, troubleshooting, and defect resolution for any issues identified with live integrations.

• Documentation of all integration solutions.

• Identify opportunities to improve existing integrations or enhance platform data through additional integrations.

• Mentoring and supporting the wider organization ServiceNow team members.

• Keep up to date with ServiceNow platform capabilities, best practices, new developments  and trends

• Liaise and maintain professional relationships with relevant internal and external stakeholders working with business analysts to turn requirements into technical solutions.

• Provide insight into license compliance and usage to ensure that appropriate licenses are purchased and kept up to date to obtain the best value for the organization.

You’re ideal for the role if you have:

• 5+ years of experience as a ServiceNow Engineer

• Proven experience as a key technical resource leading the development of integration solutions in areas for CSM, ITSM, ITOM, ITAM

• Identity Management service (SSO/LDAP)

• MID Server Set Up, connectivity check, ECC queue logs troubleshooting, MID selection algorithm

• Service Mapping & Discovery integration (CMDB)

• Event Management integration

• Service Oriented architecture and web services integration (SOAP, WSDL, JAX-WS)

• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working in a SaaS environment

• AJAX, Jelly, or PERL scripting

• Hand-coding of DHTML/XHTML and CSS

• Object-oriented programming languages

• Relational database expertise in relation to an enterprise software system

• Excellent knowledge of technical components such as LDAP, VPN, SSL, and other such technologies

• Knowledge of Azure and AWS Cloud discovery – Including VM, Cloud Resource, IP address discovery

• Experience in Cloud API to get resources from Azure and AWS

• Have a clear concept of data flow between ServiceNow and MID instances and cloud resources

• Experience in hands-on networking, network traffic routing, performing troubleshooting using SSH, PowerShell

• Strong ability to demonstrate analytical and problem-solving skills with excellent verbal,  written, and time management skills

• Thorough understanding of ITIL processes, Agile & DevOps, and best practice approaches

• Good command of the English language

#GETREADY to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at cv-recruitment@itdsportugal.com.