L1/L2 Support Specialist – A&I

Let’s build the future together!!!

This is a Hybrid Porto-based opportunity.

As an L1/L2 Support Specialist, you will work for our client – a leader in the financial industry, exemplifying innovation, agility, and unwavering commitment to its clients! You will be responsible for providing L1/L2 support for our esteemed financial client, demonstrating innovation, agility, and an unwavering commitment to client satisfaction.

Your main responsibilities:

• Respond promptly to user inquiries via various communication channels regarding the Anywhere application, providing assistance with tool usage, bug reporting, and feedback

• Analyze reported bugs, identify their source, and document them comprehensively for the development team

• Maintain and update the team’s support knowledge base and internal documentation to ensure accuracy and relevance

• Assist in technical tasks such as data analysis, support documentation updates, and parameterization of application features

• Collaborate with the testing phase to understand new features and ensure system stability before deployment

You’re ideal for the role if you have:

• 3-6 years of experience in technical support, preferably in a software application environment.

• Proficiency in ticketing tools such as ServiceNow, as well as familiarity with Jira and Confluence.

• Strong analytical skills and attention to detail for effectively identifying and documenting bugs.

• Ability to work independently and collaboratively within a team to meet deadlines and deliver high-quality support services.

• Fluency In English and French

#GETREADY to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your data. You can always also apply by sending us an email at cv-recruitment@itdsportugal.com

Internal number #4735