L2 Support Specialist – Payment and Services

Unleash your potential in a role where big data and technology innovation intersect!!!

This is a Lisbon-based hybrid opportunity – work from home for 3 days per week.

As an Application Support Specialist, you will work for our client—a global IT leader driving innovation with cutting-edge solutions and services. You will be responsible for providing support for a secure file exchange platform, handling customer requests, managing incidents, and contributing to continuous improvement projects.

Your main responsibilities:

• Oversee requests from clients, including assistance, incident handling, change management, and reference data updates.

• Serve as the primary contact for clients, maintaining clear communication on activity updates and support services.

• Identify and implement improvement actions, contributing to the platform’s ongoing enhancement and project initiatives.

• Prepare weekly activity reports, maintain incident records, and produce satisfaction survey analyses and billing data.

• Update administrator procedures, formalize action plans, and ensure timely reporting on service metrics.

You’re ideal for the role if you have:

• 2-3 years of experience in application support or customer-facing technical support.

• Strong client relationship skills and experience with reporting activity metrics.

• Ability to produce detailed documentation, including incident reports and action plans.

• Experience in customer satisfaction surveys and billing data reporting.

• Proficiency in French (C2 level) and strong communication skills

#GETREADY to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your data. You can always also apply by sending us an email at cv-recruitment@itdsportugal.com

Internal number #6060