IT Support Analyst

Support users globally with your expertise

This is a hybrid Porto-based opportunity

As a Support Analyst, you will be working for Client – a leader in corporate and investment banking. You will be responsible for supporting global teams, troubleshooting issues and performing 2nd-level system admin functions and controls as well as application and patch deployment.

Your main responsibilities: be the first line of support for users

• Act as an entry point for 1st and 2nd line ticket escalations
• Coordinate and assist in the implementation and development of services 
• Promote IT Support team building on strengths and identifying weaknesses
• Provide clear communication on escalation to proximity teams
• Take charge of escalated tickets
• Provide constructive feedback both technically and administratively
• Ensure that documentation, policies and procedures are kept up to date
• Ensuring good practices and good service are delivered to end users
• Maintain a vulnerability standard in line with policies
• Be helpful and provide constructive support
• Perform level 1 controls when required

You’re ideal for the role if you have:

• 5 years of experience as an IT Support Analyst or a similar role
• Broad knowledge of desktop systems and remote administration tools
• Sound knowledge of Windows technologies
• Familiarity with batch or scripting
• Good people skills
• Able to identify potential problems before they arise and take corrective action
• Ability to analyze trends and estimate future needs
• Ability to make well-thought recommendations based on sound conclusions
• Autonomous in performing end-to-end troubleshooting
• Understand the needs of the business lines and offer solutions and suggestions for service improvements
• Strong level of understanding and comprehension of new controls around IT Security
• Good level of French (B2)
• Good level of English (B2)
• Self-motivation with a curious outlook and an ability to work with minimal guidance
• Ability to own problems and be a team player
• Good organisation skills
• Problem-solving, analytical and communication skills are required, verbal and written

#GETREADY to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at cv-recruitment@itdsportugal.com.