Support users globally with your expertise
This is a hybrid Porto-based opportunity
As a Support Analyst, you will be working for Client – a leader in corporate and investment banking. You will be responsible for supporting global teams, troubleshooting issues and performing 2nd-level system admin functions and controls as well as application and patch deployment.
Your main responsibilities: be the first line of support for users
- Act as an entry point for 1st and 2nd line ticket escalations
- Coordinate and assist in the implementation and development of services
- Promote IT Support team building on strengths and identifying weaknesses
- Provide clear communication on escalation to proximity teams
- Take charge of escalated tickets
- Provide constructive feedback both technically and administratively
- Ensure that documentation, policies and procedures are kept up to date
- Ensuring good practices and good service are delivered to end users
- Maintain a vulnerability standard in line with policies
- Be helpful and provide constructive support
- Perform level 1 controls when required
You’re ideal for the role if you have:
- 5 years of experience as an IT Support Analyst or a similar role
- Broad knowledge of desktop systems and remote administration tools
- Sound knowledge of Windows technologies
- Familiarity with batch or scripting
- Good people skills
- Able to identify potential problems before they arise and take corrective action
- Ability to analyze trends and estimate future needs
- Ability to make well-thought recommendations based on sound conclusions
- Autonomous in performing end-to-end troubleshooting
- Understand the needs of the business lines and offer solutions and suggestions for service improvements
- Strong level of understanding and comprehension of new controls around IT Security
- Good level of French (B2)
- Good level of English (B2)
- Self-motivation with a curious outlook and an ability to work with minimal guidance
- Ability to own problems and be a team player
- Good organisation skills
- Problem-solving, analytical and communication skills are required, verbal and written
#GETREADY to meet with us!
We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at cv-recruitment@itdsportugal.com.
Morada:
Largo do Duque de Cadaval 17, 1200-160 Lisboa
R. de José Falcão 199, 4050-215 Porto
Contacto:
info@itdsportugal.com
+351 933 317 425