IT Support Analyst

  • Hybrid
  • English/French
  • Banking
  • Senior
  • Agile/Scrum
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Support users globally with your expertise

This is a hybrid Porto-based opportunity

As a Support Analyst, you will be working for Client – a leader in corporate and investment banking. You will be responsible for supporting global teams, troubleshooting issues and performing 2nd-level system admin functions and controls as well as application and patch deployment.

Your main responsibilities: be the first line of support for users

  • Act as an entry point for 1st and 2nd line ticket escalations
  • Coordinate and assist in the implementation and development of services 
  • Promote IT Support team building on strengths and identifying weaknesses
  • Provide clear communication on escalation to proximity teams
  • Take charge of escalated tickets
  • Provide constructive feedback both technically and administratively
  • Ensure that documentation, policies and procedures are kept up to date
  • Ensuring good practices and good service are delivered to end users
  • Maintain a vulnerability standard in line with policies
  • Be helpful and provide constructive support
  • Perform level 1 controls when required

You’re ideal for the role if you have:

  • 5 years of experience as an IT Support Analyst or a similar role
  • Broad knowledge of desktop systems and remote administration tools
  • Sound knowledge of Windows technologies
  • Familiarity with batch or scripting
  • Good people skills
  • Able to identify potential problems before they arise and take corrective action
  • Ability to analyze trends and estimate future needs
  • Ability to make well-thought recommendations based on sound conclusions
  • Autonomous in performing end-to-end troubleshooting
  • Understand the needs of the business lines and offer solutions and suggestions for service improvements
  • Strong level of understanding and comprehension of new controls around IT Security
  • Good level of French (B2)
  • Good level of English (B2)
  • Self-motivation with a curious outlook and an ability to work with minimal guidance
  • Ability to own problems and be a team player
  • Good organisation skills
  • Problem-solving, analytical and communication skills are required, verbal and written

#GETREADY to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at


Access to 100 projects
Access to Healthcare
Access to Pluralsight
B2B or Permanent Contract
Flexible hours and remote work
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