IT Support Analyst

  • Hybrid
  • English/French
  • Banking
  • Senior
  • Agile/Scrum
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Support users globally with your expertise

This is a hybrid Porto-based opportunity

As a Support Analyst, you will be working for Client – a leader in corporate and investment banking. You will be responsible for supporting global teams, troubleshooting issues and performing 2nd-level system admin functions and controls as well as application and patch deployment.

Your main responsibilities: be the first line of support for users

  • Act as an entry point for 1st and 2nd line ticket escalations
  • Coordinate and assist in the implementation and development of services 
  • Promote IT Support team building on strengths and identifying weaknesses
  • Provide clear communication on escalation to proximity teams
  • Take charge of escalated tickets
  • Provide constructive feedback both technically and administratively
  • Ensure that documentation, policies and procedures are kept up to date
  • Ensuring good practices and good service are delivered to end users
  • Maintain a vulnerability standard in line with policies
  • Be helpful and provide constructive support
  • Perform level 1 controls when required

You’re ideal for the role if you have:

  • 5 years of experience as an IT Support Analyst or a similar role
  • Broad knowledge of desktop systems and remote administration tools
  • Sound knowledge of Windows technologies
  • Familiarity with batch or scripting
  • Good people skills
  • Able to identify potential problems before they arise and take corrective action
  • Ability to analyze trends and estimate future needs
  • Ability to make well-thought recommendations based on sound conclusions
  • Autonomous in performing end-to-end troubleshooting
  • Understand the needs of the business lines and offer solutions and suggestions for service improvements
  • Strong level of understanding and comprehension of new controls around IT Security
  • Good level of French (B2)
  • Good level of English (B2)
  • Self-motivation with a curious outlook and an ability to work with minimal guidance
  • Ability to own problems and be a team player
  • Good organisation skills
  • Problem-solving, analytical and communication skills are required, verbal and written

#GETREADY to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at cv-recruitment@itdsportugal.com.

Benefícios

Access to 100 projects
Access to Healthcare
Access to Pluralsight
B2B or Permanent Contract
Flexible hours and remote work
Meal Card