L1 Security Support Analyst

Provide assistance to all your internal clients!

This is an on-site opportunity in Lisbon

As an L1 Support Analyst, you will work for our client one of the largest TIC companies globally. You will be responsible for resolving user problems and troubleshooting, providing recommendations and solutions, escalating more complex issues and ensuring that internal customers receive the best care possible

Your main responsibilities: be the problem-solver for your clients:

• Troubleshoot all Level 1 support requests from customers
• Provide customer service while responding to phone, e-mail and online requests for technical support
• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle
• Assist customers in the triaging and troubleshooting of Client’s products
• Track and monitor all support cases to ensure timely resolution and follow-up
• Engage with Tier 2 support and escalate the cases in a timely manner

You’re ideal for the role if you have:

• 3+ years of experience as a support analyst or similar role
• Basic understanding of security concepts
• Strong understanding of Windows
• Very good written & verbal English communication skills
• Very good written & verbal Portuguese communication skills
• Basic understanding of Windows servers & Active Directory concepts
• Basic knowledge of Virtualization and Cloud Concepts is an added advantage
• Basic Knowledge of Linux
• Ability to work in a shift system

#GETREADY to meet with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at HR@itdsportugal.com.