Senior N2 Application Support Engineer – Financial Applications

Unleash your expertise in application support — shape the future of financial technology!

Lisbon-based opportunity with hybrid work model.

As a Senior N2 Application Support Engineer, you will be working for our client, a leader in financial solutions, dedicated to delivering innovative digital services across the industry. You will play a vital role in ensuring the seamless operation of front-end and middle-office applications, supporting internal teams and external stakeholders, and safeguarding operational excellence. This is your chance to contribute to cutting-edge digital transformation initiatives and elevate your career in a dynamic environment.

Your main responsibilities:

• Lead structured, diagnosis-oriented exchanges with users to identify and clarify anomalies, collecting all necessary information for effective troubleshooting.
• Reproduce incidents in relevant test environments, formalize clear reproduction steps, and determine the nature and affected layer of issues.
• Analyze multi-layer application components using browser tools, logs, and database checks to formulate root-cause hypotheses.
• Deduplicate anomalies, compile comprehensive incident reports, and prepare structured escalations to technical teams.
• Support incident qualification, triage, and consolidation processes to ensure rapid resolution and continuous improvement.
• Collaborate with cross-functional teams to facilitate efficient incident management and foster strong stakeholder communication.
• Maintain rigorous documentation and contribute to knowledge-sharing initiatives to enhance support processes.

You're ideal for this role if you have:

• At least 2 years of experience in user or application support, specifically in incident handling within multi-layered environments.
• Proven expertise with tools like ServiceNow, Jira, Confluence, Power BI, and SQL read-only queries.
• Strong understanding of front-end, middle, and back-end architecture, including data flows and integration points.
• Excellent communication skills in French (C2) and English (B2), with a service-oriented mindset.
• Ability to analyze complex issues end-to-end and articulate findings clearly to technical and non-technical audiences.

It is a strong plus if you have:

• Certifications or additional training in financial applications or IT support specialties.
• Experience with network analysis and log tracing or familiarity with application performance monitoring.

Language required for the role:
French (C2), English (B2)

Eligibility to work in Europe:
Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.