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    ServiceNow Analyst

    Industry

    Indústria

    Other
    Industry

    Senioridade

    Regular
    Industry

    Metodologia

    Agile
    Scrum
    Industry

    Localização

    Industry

    Tipo de Trabalho

    Hybrid
    Industry

    Idioma

    English
    Industry

    Tecnologia

    25 000-31 000 €

    Do you love to cooperate with different teams and make others teams’ life better? Then this is your chance!

    As a ServiceNow Analyst, you will support our Global Operations Management (GOM) function and collaborate with colleagues from Data Governance, Report & Analytics, IT Service Management, Global Service Desk, Global Operations Center, Infrastructure/Application Management, and Suppliers to define, analyse, implement, and sustain improvements to enable the delivery of quality IT services throughout the organization.

    Your key responsibilities: Defining, measuring and systematically analysing opportunities to drive and implement process improvements and technical solutions; derived efforts may include process re-engineering, solution architecture/design, project initiation, and/or project management.

    • Identifying opportunities and engaging other support organizations to create or improve processes and tools to meet identified needs.
    • Performing and/or leading analysis, re-engineering, and work process improvement activities for IT Configuration Management/CMDB & Discovery, including assessments, research, leading practice identification, solution design, taxonomy modelling, construction, implementation, documentation, and performance metrics.
    • Presenting and articulating process improvement and automation opportunities and results based upon analysis, including requests for investment to senior management.
    • Defining and documenting policies, standards, procedures, workflow, job aids, training, knowledge articles, and other supporting documentation.
    • Marketing and increasing awareness of Data Governance leading practices.
    • Designing and developing an appropriate measurement framework including dashboards, scorecards, and productivity reporting.
    • Partnering with ServiceNow Engineering function to enable the automation of processes.
    • Influencing, collaborating, and communicating with all levels of colleagues, stakeholders, and management as it relates to IT process improvement and technical solutions.
    • Partnering with process peers to ensure alignment and proper support.
    • Ensuring and supporting process adherence by measuring and evaluating process performance.
    • Performing evaluations and quality reviews to ensure continuous improvement of the Operational processes.

    The ideal candidate has:

    • Proficiency with ServiceNow CMDB, Common Service Data Model (CSDM), ServiceNow Discovery, and ServiceNow IT Service Management (ITSM)
    • MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience
    • Minimum 5 years of applied work experience
    • ITIL Foundation level certification or demonstrated understanding and ability to effectively use the various components of ITIL
    • Project management experience with strong planning skills and the ability to motivate others and achieve results
    • Ability to work with diverse teams and suppliers globally
    • Excellent skills in using IT applications to organize and analyse data
    • Excellent facilitation and consultation skills including experience with outsourced service providers
    • Demonstrated ability to interact and communicate with various IT teams
    • Ability to multi-task and keep multiple responsibilities moving forward simultaneously
    • Ability to negotiate and orchestrate solutions through multiple resources
    • Ability to teach and mentor others
    • Strong process orientation with strong attention to details
    • Strong analytical and problem-solving skills
    • Familiarity with infrastructure services (i.e., compute, storage, databases), network services, and cloud services (i.e., AWS and Microsoft Azure)

    It is a strong plus if you have:

    • Proficiency with ServiceNow Reporting, ServiceNow Data Certification, ServiceNow IT Asset Management, ServiceNow Knowledge Management, and Now Platform capabilities
    • ITIL Specialist or ITIL Strategist certification
    • Experience with System Development Life Cycle (SDLC) processes and procedures
    • Experience with software testing, Micro Focus ALM/Quality Center (formerly HP Application Lifecycle Management), and Good Documentation Practices

    #GETREADY  to meet with us!

    We would like to meet you. If you are interested please apply and attach your CV in English, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at HR@itdsportugal.pt.

    Internal number #2789

    Benefícios

    Access to 100 projects
    Access to Healthcare
    Access to Pluralsight
    B2B or Permanent Contract
    Flexible hours and remote work
    Meal Card

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