ServiceNow Technical Architect










Tipo de Trabalho





  • Porto
2 500-3 500 € líq.

Lead a ServiceNow Team and implement the best architectural solutions

This is a hybrid Porto-based opportunity 

As a ServiceNow Architect, you will be working for our client – a world-leading data insights company. You will be responsible for identifying best practice architectural solutions and will oversee end-to-end IT designs for change and transformation projects, as well as day-to-day operational solutions. This is a hands-on role and would suit someone with a developer background

Your main responsibilities: Design technical solutions for the ServiceNow platform:

  • Create and be accountable for IT solutions 
  • Meet business requirements, deliver value for money and compliant with IT Architecture Blueprints
  • Ensure accessibility standards, to achieve excellent results ensuring a smooth transition and zero disruption to operational services
  • Creating, refining and challenging patterns, standards, policies, strategies, roadmaps and vision statements
  • Provide technical guidance to create and maintain a strategic Roadmap for the ServiceNow platform ensuring that the technology is reviewed regularly and in line with the latest industry standards
  • Delivering excellent services to the business, with out-of-the-box implementations
  • Mentoring and supporting the wider organisation ServiceNow team members
  • Keep up to date with ServiceNow platform capabilities, best practices, new developments  and trends 
  • Liaise and maintain professional relationships with relevant internal and external  stakeholders
  • Provide insight into licence compliance and usage to ensure that appropriate licences are purchased and kept up to date to obtain the best value for the organisation

You’re ideal for the role if you have:

  • 4+ years of experience as a ServiceNow Architect
  • Proven experience as a key technical resource leading the development of solutions in areas such CSM, ITSM, ITOM, ITAM, Integrations
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working in a SaaS environment
  • Excellent knowledge of technical components such as LDAP, VPN, SSL and other such technologies
  • Excellent Knowledge of disciplined software release build/deploy processes 
  • Excellent Knowledge of integrating with internal and external applications and systems
  • Ability to effectively communicate with all levels of the organisation
  • Strong ability to demonstrate analytical and problem-solving skills with excellent verbal,  written and time management skills
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks)  around all key technical decisions during project delivery with outstanding results
  • Demonstrated ability to mentor staff in the development and release management relative to the Service Now platform to drive quality, value and best practices
  • Thorough understanding of ITIL processes, Agile & DevOps and best practice approaches
  • Good command of the English language


#MakeITbetter with us!

We would like to meet you. If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your personal data. You can always also apply by sending us an email at

Internal number 3427


Access to 100 projects
Access to Healthcare
Access to Pluralsight
B2B or Permanent Contract
Flexible hours and remote work
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