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    Support Specialist (Cobol)

    Industry

    Indústria

    Finance
    Industry

    Senioridade

    Senior
    Industry

    Metodologia

    Waterfall
    Industry

    Localização

    Lisbon
    Industry

    Tipo de Trabalho

    Hybrid
    Industry

    Idioma

    English
    French
    Industry

    Tecnologia

    C++
    • Lisbon
    31 000-37 000 €

    We are looking for a Tier 3 Support Specialist who is passionate about supporting our clients and products to improve outcomes in Banking services. Tier 3 Support is responsible for the escalated support tickets that Tier 1 and 2 aren’t able to resolve.

    Your key responsibilities: 

    • Respond to escalation requests.
    • Provide 3rd level troubleshooting / configuration support for Services and Support.
    • Work, manage, and prioritize a queue of tickets escalated by the level 1 and 2 support specialists.
    • Triage and analyse complex tickets to find workarounds and solutions.
    • Report bugs and escalate difficult-to-solve/obscure issues to the development team for. assistance/guidance.
    • Address critical and major defects that are reported by Services and Support.
    • Responsible for meeting individual goals and KPI related to processing tickets and customer satisfaction.
    • Work directly with developers to brainstorm and test solutions for blocked customers by working on patches, deploying them to test environments and testing with customer specific scenarios.
    • System troubleshooting related to memory heap investigation, server capacity issues and database management.
    • Leverage general system and networking knowledge to troubleshoot difficult integration issues including customer created custom applications, APIs, and client-side setups.

    The ideal Candidate has:

    • +4 years of experience.
    • In-depth knowledge of Cobol and C language
    • Ability to deliver clean code with good unit test coverage
    • Proactive, empathetic, team player who is responsive to customer needs and customers concerns and passionate about problem solving and helping others.
    • Experience mitigating/debugging web applications.
    • Experience HP Application lifecycle management
    • English & French proficiency ( Min B2 level)

    We would like to meet you. If you are interested please apply and attach your CV in English including a statement that you agree to our processing and storing your personal data. You can always also apply by sending us an email to HR@itdsportugal.com.

    Internal number #2569

    Benefícios

    Access to 100 projects
    Access to Healthcare
    Access to Pluralsight
    B2B or Permanent Contract
    Flexible hours and remote work
    Meal Card

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