Mid-Level IT Support Application Analyst (French C1)

Keep mission-critical banking applications running — bring precision and insight to Level 2 support!

Porto-based opportunity with hybrid work model.

As a Mid-Level IT Support Application Analyst, you will be working for our client, a leading banking group, within the Distribution et Data platform team. You will provide Level 2 application support with strong functional knowledge of retail banking, combining incident investigation, log analysis and business-facing troubleshooting to keep critical systems running smoothly.

Your main responsibilities:

• Provide Level 2 application support for banking systems and related business processes.
• Investigate incidents escalated from Level 1, analyze application logs and identify root causes.
• Resolve incidents where possible or coordinate with the relevant technical teams.
• Record, qualify, prioritize and track incidents and service requests in ServiceNow and Jira.
• Use Theia and other relevant tools to support investigations and operational follow-up.
• Communicate clearly with business users and IT teams.
• Maintain accurate incident records, support documentation and knowledge articles in Confluence.
• Identify recurring issues and contribute to continuous service improvement.

You're ideal for this role if you have:

• Experience in L2 application support, IT operations or a similar analyst role.
• Strong functional knowledge of retail banking, including B2B and B2C activities.
• Ability to analyze logs and troubleshoot application incidents.
• Familiarity with ServiceNow, Jira and Confluence; experience with Theia is an advantage.
• Good written and spoken English, with French proficiency at C1 level.

It is a strong plus if you have:

• ITIL knowledge or certification, and experience supporting banking applications in production.

Language required for the role:

• Fluent English.
• French at C1 level.

Eligibility to work in Europe:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

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Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.