Senior Application Support Engineer – Banking & Finance Systems

Certainly! Based on the provided details, here is a professional and compelling job offer following the ITDS tone, structure, and formatting:

Empower enterprise support — drive innovation in banking and financial systems!

Lisbon-based opportunity with hybrid work model (up to 3 remote days per week).

As a Senior Application Support Engineer – Banking & Finance Systems, you will be working on critical banking support environments, ensuring seamless operation, incident mitigation, and continuous improvement of essential financial applications. Join a dynamic team dedicated to industrializing and automating production support strategies to deliver reliable financial services.

Your main responsibilities:

• Monitor and support critical banking applications, ensuring service levels are maintained and incidents are swiftly addressed.
• Investigate and troubleshoot production issues through log analysis, root cause investigations, and proactive monitoring.
• Manage support tickets, prioritize incidents based on business impact, and implement operational changes safely.
• Support enterprise web and application servers (like Apache HTTP Server, JBOSS, Tomcat, IIS) ensuring optimal performance.
• Automate routine tasks and streamline processes using scripting (Bash, Python) and scheduling tools.
• Collaborate with cross-functional teams, including development, infrastructure, and security, to drive ongoing improvements.
• Document procedures, configurations, and incident reports aligning with governance standards.
• Maintain knowledge of security best practices, DevSecOps concepts, and application industrialization strategies.

You’re ideal for this role if you have:

• At least 9 years of experience in application support within enterprise or banking environments.
• Strong Linux administration and troubleshooting skills (working knowledge of Windows is a plus).
• Experience with web/application servers: Apache HTTP Server, JBOSS, Tomcat, IIS.
• Knowledge of control and scheduling tools, ideally Control-M or similar.
• Familiarity with network protocols: HTTP/HTTPS, TCP/IP, DNS, SSH, LDAP, SMTP.
• Understanding of incident/problem/change management processes.
• Fluent in English, with excellent communication skills.
• Eligibility to work in Europe.

It is a strong plus if you have:

• Experience within the banking/finance sector.
• Knowledge of CI/CD pipelines, DevSecOps practices, or relevant certifications.

Language required for the role:

• Fluent English (spoken and written).

Eligibility to work in Europe:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

Let me know if you'd like any adjustments or additional elements included.